Customer Experience Transformation Lead
4 days ago
The role is ideal for an experienced professional looking to leverage their expertise in customer-centric design principles and strategic leadership skills to drive innovation in the banking sector.
Tandemsearch seeks a dynamic and results-driven Senior Manager of Customer Experience Design to lead the transformation of customer experiences across retail, corporate, and digital channels. The ideal candidate will possess a deep understanding of customer journey mapping techniques, user experience (UX) principles, and design thinking methodologies.
Key Responsibilities:
- End-to-End Journey Mapping:
- Lead the development and maintenance of end-to-end journey maps for retail, corporate, and digital banking customers.
- Collaborate with cross-functional teams to identify pain points and opportunities for improvement throughout the customer journey.
- Customer-Centric Design:
- Champion a customer-centric design approach, ensuring that all initiatives and projects prioritize the needs and preferences of the Bank's diverse customer base.
- Drive the implementation of design thinking methodologies to uncover insights and develop innovative solutions that enhance customer experiences.
- Cross Channel Consistency:
- Work closely with stakeholders across retail, corporate, and digital banking divisions to ensure consistency and continuity of customer experiences across all touchpoints.
- Establish and enforce design standards and guidelines to maintain a cohesive brand experience.
- Digital Transformation:
- Drive the digital transformation agenda by spearheading initiatives to optimize digital channels and platforms for improved usability, functionality, and overall customer satisfaction.
- Collaborate with IT and digital teams to translate customer insights into user-friendly digital solutions and interfaces.
- Customer Feedback & Insights:
- Analyze customer feedback, including surveys, usability testing, and customer journey analytics.
- Utilize customer insights to inform decision-making and drive continuous improvement efforts.
- Stakeholder Engagement:
- Build strong relationships with internal stakeholders at all levels of the organization, including product managers, marketing teams, and senior leadership.
- Advocate for customer experience initiatives and secure buy-in for proposed enhancements and projects.
- Performance Monitoring and Reporting:
- Supervise and provide input in the preparation of timely and accurate sub-departmental statements and reports to meet the bank's requirements.
Qualifications and Experience:
- Bachelor's degree in Business Administration, Marketing, Design, or a related field. Master's degree preferred.
- Minimum of 5 years of experience in customer experience design in banking, insurance, and telco industries.
- Proven track record of leading customer experience transformation initiatives and driving measurable improvements in customer satisfaction and loyalty.
- Strong understanding of design thinking methodologies, user experience (UX) principles, and customer journey mapping techniques.
- Excellent leadership and interpersonal skills, with the ability to influence and collaborate effectively with cross-functional teams.
- Strategic thinker with a data-driven approach to decision-making and problem-solving.
- Exceptional communication and presentation skills, with the ability to articulate complex concepts to diverse audiences.
- Fluency in Arabic and English languages is required.
-
Customer Experience Transformation Lead
6 days ago
Riyadh, Ar Riyāḑ, Saudi Arabia DISCOVERED Full timeAt DISCOVERED, we are on a mission to shape industries across the region by redefining customer journeys.The RoleWe are seeking an experienced leader to drive transformative projects and deliver exceptional customer experiences.As a Customer Experience Strategy Manager, you will lead multidisciplinary teams to develop innovative customer journeys using agile...
-
Transformation Leader
4 days ago
Riyadh, Ar Riyāḑ, Saudi Arabia Lithe Transformation Full timeAs a key member of Lithe Transformation's team, you will play a pivotal role in driving our clients' digital transformation journeys. We are seeking an exceptional Atlassian Consultant to join our ranks and help us deliver top-notch solutions.We're looking for someone with 5+ years of experience who can leverage their technical expertise to advise teams on...
-
Experience Transformation Specialist
6 days ago
Riyadh, Ar Riyāḑ, Saudi Arabia Omanyp Full timeWe are seeking an Experience Transformation Specialist to join our team at Omanyp, a leading health care group in Saudi Arabia. The successful candidate will lead the customer experience transformation program in Riyadh, driving the patient journey across all touchpoints.The role involves developing and implementing strategies to enhance patient satisfaction...
-
Customer Experience Lead
2 days ago
Riyadh, Ar Riyāḑ, Saudi Arabia Amazon Full timeCustomer Experience LeadWe're looking for a Customer Experience Lead to join our team at Amazon. In this role, you will be responsible for leading customer-facing initiatives and collaborating with internal teams to drive customer success.Experience in IT development or implementation/consulting in the software or Internet industries is required, as well as...
-
Experience Transformation Strategist
4 days ago
Riyadh, Ar Riyāḑ, Saudi Arabia Omanyp Full timeOmanyp, a leading healthcare group in Saudi Arabia, is undergoing a transformation and seeking an experienced leader to spearhead the Customer Experience transformation program. As a key member of our team, you will be responsible for ensuring a seamless and outstanding patient journey across all touchpoints.The role involves leading initiatives to enhance...
-
Customer Experience Manager
6 days ago
Riyadh, Ar Riyāḑ, Saudi Arabia Omanyp Full timeOmanyp is a leading health care group in Saudi Arabia, undergoing a transformation. We are recruiting an experienced Customer Experience Manager to lead the customer experience transformation program in Riyadh.The role involves driving the patient journey across all touchpoints, enhancing patient satisfaction and loyalty, and promoting a strong brand...
-
Customer Experience Lead Riyadh
4 days ago
Riyadh, Ar Riyāḑ, Saudi Arabia Ermenegildo Zegna Holditalia S.p.A Full timeAbout the JobThis is an exciting opportunity to lead a high-performing team in Riyadh and drive sales growth while delivering exceptional customer experiences. You will work closely with the Store Manager to achieve business objectives, manage staff, and ensure a seamless customer journey.Your Key ResponsibilitiesDrive individual and team sales performance...
-
Customer Experience Lead
4 days ago
Riyadh, Ar Riyāḑ, Saudi Arabia Silah Tamkeen Full timeWe are looking for a seasoned Customer Experience Lead to spearhead our efforts in delivering exceptional customer experiences.About the Role:This is a full-time position that requires a mid-senior level professional with a strong background in sales strategy, leadership, and customer experience. The ideal candidate will have a Bachelor's degree in Business...
-
Customer Experience Consultant
3 days ago
Riyadh, Ar Riyāḑ, Saudi Arabia Cisco Systems, Inc. Full timeCompany Overview:Cisco Systems, Inc. is a leading technology company that enables digital transformation for businesses worldwide.We are committed to helping our customers implement change in their digital businesses and focus on accountability and diversity of thought.Job Responsibilities:Developing and executing services sales strategy for assigned...
-
Customer Experience Strategy
7 days ago
Riyadh, Ar Riyāḑ, Saudi Arabia DISCOVERED Full timeJob descriptionWe are headhunting for a unique opportunity to join a leading global digital consultancy, in their Riyadh office.A business that opens doors—many who work here go on to achieve remarkable opportunities in their careers, plus they hold accolades like Best Employer in the Middle-East.We are supporting the team in headhunting a Customer...
-
Customer Experience Lead
7 days ago
Riyadh, Ar Riyāḑ, Saudi Arabia Saudi Petroleum Services Polytechnic Full timeJob SummaryWe are seeking an experienced Customer Experience Lead to join our team at Saudi Petroleum Services Polytechnic. In this role, you will be responsible for designing and implementing customer-centric strategies to drive business growth and improve customer satisfaction.Key ResponsibilitiesDevelop and execute comprehensive customer experience...
-
Customer Experience Lead
4 days ago
Riyadh, Ar Riyāḑ, Saudi Arabia Nutanix Full timeNutanix, a leader in enterprise cloud infrastructure, seeks an experienced Customer Experience Lead to drive customer success in Saudi Arabia. The ideal candidate will possess a strong technical background and exceptional communication skills to build lasting relationships with mid-senior level stakeholders.The Customer Experience Manager role will be part...
-
Customer Experience Lead
4 days ago
Riyadh, Ar Riyāḑ, Saudi Arabia CEQUENS Full timeWe are seeking an experienced Support Team Manager to oversee our customer support operations at CEQUENS. This role is responsible for maintaining high-quality customer interactions and ensuring effective issue resolution within established guidelines.Key ResponsibilitiesImplement strategic initiatives to enhance customer support efficiency and...
-
Riyadh, Ar Riyāḑ, Saudi Arabia Tandemsearch Full timeAbout the Role:Tandemsearch is seeking a highly skilled Senior Manager of Customer Experience Design to join our team. This key role requires a deep understanding of customer journey mapping techniques, user experience (UX) principles, and design thinking methodologies.Responsibilities:Journey Mapping: Develop and maintain end-to-end journey maps for retail,...
-
Customer Experience Lead
4 days ago
Riyadh, Ar Riyāḑ, Saudi Arabia Chalhoub Group Full timeKey ResponsibilitiesLead by example and represent the brand by communicating its values and philosophy through all activities and interactions with customers and other team members.Follow all appropriate retail policies, processes, and standard operating procedures to ensure that work is done in a systematic and consistent manner.Build and maintain guest...
-
Customer Experience Solutions Specialist
4 days ago
Riyadh, Ar Riyāḑ, Saudi Arabia Lucidya Full timeAbout LucidyaWe are a leading customer experience analytics platform, leveraging AI and data-driven insights to empower organizations in delivering exceptional customer engagement. Our cutting-edge solutions help businesses and government entities understand, engage, and enhance their customer relationships.Our mission is to transform the way organizations...
-
Customer Experience Lead
4 days ago
Riyadh, Ar Riyāḑ, Saudi Arabia proven Full timeAbout UsWe are a forward-thinking institution committed to delivering exceptional educational experiences. We are seeking an Admission Manager who shares our vision and is passionate about providing outstanding customer experiences.Main Responsibilities:Develop and implement effective admissions strategies to drive enrolment growth.Build and maintain strong...
-
Digital Transformation Lead
4 days ago
Riyadh, Ar Riyāḑ, Saudi Arabia Sumerge Full timeAbout the RoleThe ideal candidate will have a strong software development background and detailed knowledge of web technologies. They must be an excellent collaborator, able to work effectively with the engineering and sales teams to create custom solutions for our clients.Main ResponsibilitiesAssess Customer Needs: Evaluate customer requirements to identify...
-
Cloud Transformation Strategy Lead
4 days ago
Riyadh, Ar Riyāḑ, Saudi Arabia AWS EMEA SARL (Saudi Arabia Branch) Full timeAbout the RoleWe are seeking a highly experienced Cloud Transformation Strategy Lead to join our team at AWS EMEA SARL (Saudi Arabia Branch). In this role, you will be responsible for partnering with management consulting or strategic influencer firms to develop business and IT transformation strategy for enterprise customers.The ideal candidate will have...
-
Digital Transformation Lead
6 days ago
Riyadh, Ar Riyāḑ, Saudi Arabia Amazon Full timeAbout AmazonAmazon is a leader in cloud computing and digital innovation. We are committed to helping our customers succeed in the rapidly changing technology landscape.Digital Transformation LeadWe are seeking a seasoned Digital Transformation Lead to join our team at Amazon. This role requires a deep understanding of cloud technologies and digital...