Customer Experience Strategy

2 days ago


Riyadh, Ar Riyāḑ, Saudi Arabia DISCOVERED Full time

Job description

We are headhunting for a unique opportunity to join a leading global digital consultancy, in their Riyadh office.

A business that opens doors—many who work here go on to achieve remarkable opportunities in their careers, plus they hold accolades like Best Employer in the Middle-East.

We are supporting the team in headhunting a Customer Experience Manager. This is more than just a role—it's a chance to lead transformative projects, redefine customer journeys, and shape industries across the region.

The Role
  • Lead multidisciplinary teams to deliver exceptional customer strategies that drive business growth and enhance experiences across industries.
  • Define, test, and refine innovative customer journeys using agile methodologies and advanced technologies.
  • Build new digital channels and implement omni-channel strategies to engage customers and improve loyalty.
  • Reimagine services, combining design, technology, and analytics to deliver breakthrough solutions.
  • Develop financial cases and strategies to launch impactful products and services.
  • Drive customer acquisition, engagement, and satisfaction through cutting-edge tools and methodologies.
Minimum Requirements
  • Be a Saudi National
  • Hold 6-8 years experience in CX, at Manager level
  • Have experience working in a consultancy
  • Have deep expertise in designing customer experiences, optimizing processes, and leveraging emerging technologies like AI, blockchain, and digital platforms

Apply now

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