Support Excellence Specialist

5 days ago


Jeddah, Makkah Province, Saudi Arabia Indriver Full time

We are excited to announce the opportunity to join Indriver as a Support Excellence Specialist. In this role, you will be responsible for delivering outstanding customer service by resolving customer inquiries and concerns in a prompt and professional manner.

Main Responsibilities
  1. Offer personalized support to customers through various communication channels.
  2. Develop and implement effective solutions to resolve customer complaints and issues.
  3. Maintain accurate records of customer interactions for future reference.
  4. Work collaboratively with cross-functional teams to achieve customer satisfaction and process enhancements.
  5. Staying informed about company products, services, and promotions to provide expert support.
Qualification Requirements
  • Arabic language fluency is required for this position.
  • Exceptional multitasking abilities.
  • Strong teamwork and collaboration skills.
  • Excellent written and verbal communication skills.
  • Ability to manage stress and pressure in a fast-paced environment.
  • Proficiency in computer applications and software.
  • Passion for delivering exceptional customer experiences.
Growth and Development
  1. Ongoing training and development opportunities.
  2. Chance to grow professionally and personally with our rapidly expanding tech company.
  3. Collaborative work environment with a diverse team of professionals.


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