Customer Service Ambassador
2 days ago
At Global Blue, we are seeking a skilled Career Summary: Customer Service Ambassador who will be the primary point of contact for our customers. The ideal candidate will have excellent communication skills and be able to resolve customer inquiries in a timely and professional manner.
The responsibilities of this role include:
- Providing exceptional customer service through various communication channels such as phone, email, and chat.
- Responding to customer inquiries in a polite and professional manner, ensuring that all issues are resolved to the customer's satisfaction.
- Collaborating with internal teams to resolve complex customer issues.
- Documenting customer interactions and updating records accordingly.
- Maintaining up-to-date knowledge of products and services to provide accurate information to customers.
Required Skills and Qualifications:
To succeed in this role, you should have:
- A secondary education degree or university degree (Bc/MA).
- Fluent knowledge of English (intermediate / upper-intermediate, both written and spoken).
- Fluent knowledge of a second foreign language (upper-intermediate, both written and spoken).
- PC literate with experience using MS Office.
- Excellent communication and interpersonal skills.
Benefits:
We offer a competitive compensation package including a salary range, benefits, and opportunities for career growth and development.
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