Product Specialist

5 days ago


Jeddah, Makkah Province, Saudi Arabia Gulf Marketing Group (GMG Group) Full time

At Gulf Marketing Group (GMG Group), we pride ourselves on being a leader in the global well-being sector, with a diverse portfolio of brands spanning sport, food and health sectors.

We operate across four key verticals: GMG Sports, GMG Food, GMG Health, and GMG Consumer Goods, introducing innovative solutions to our markets.

We strive to inspire people to win in ways that make the world better, guided by our mission to deliver exceptional customer service and drive sales growth.

About the Role

A Sales Assistant will be instrumental in delivering personalized customer experiences and driving sales growth by leveraging effective sales techniques, upselling and cross-selling.

Key Responsibilities:

  • Demonstrate product features and benefits to customers; provide in-depth product knowledge
  • Educate clients on brand quality standards and specifications
  • Recommend product ranges tailored to customer needs; answer questions to facilitate informed purchasing decisions
  • Provide detailed information on warranties, features, specifications, maintenance and care of products
  • Ensure customer satisfaction, resolve complaints (if necessary) and maintain exceptional customer service standards
  • Stay informed about new product launches, promotional events and sales initiatives
  • Achieve sales targets by leveraging sales techniques, upselling and cross-selling
  • Verify accuracy of promotions and pricing, aligning with company standards and policies
  • Calculate sale prices and discounts as required; maintain accurate sales records
  • Process cash, change and credit transactions; generate invoices and receipts
  • Work effectively as a cashier, maintaining accuracy in money handling
  • Implement after-sales processes, adhering to repair/return policies and procedures
  • Comply with loss prevention, inventory control and standard operating procedures
  • Support store merchandising efforts, including product placement and arrangement
  • Promote a clean and organized store environment, adhering to high housekeeping and grooming standards

Professional Growth:

  • Establish clear performance goals at the beginning of the year, working closely with the reporting manager to ensure achievement
  • Take ownership of personal learning agenda, identifying development needs and creating an individual development plan
  • Stay current with industry trends, new techniques and best practices through ongoing education and professional growth

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