Hospitality and Restaurants Expert
1 day ago
**Service Quality Expert Wanted:**
We are seeking a highly skilled Guest Relations Manager to join our team at Selective Touch Consultancy.
This is an exciting opportunity for a hospitality professional to work with a prestigious company and contribute to delivering outstanding customer experiences.
**Key Responsibilities:- Guest Experience Management: Oversee the entire guest journey, ensuring outstanding service quality and satisfaction.
- Service Quality & Feedback: Monitor guest feedback, address concerns, and implement improvements to maintain brand reputation.
- VIP & Loyalty Management: Personalize experiences for VIPs and loyalty program members to enhance customer engagement.
- Complaint Resolution: Handle guest complaints professionally to resolve issues promptly.
The ideal candidate should possess:
- Experience as a Guest Relations Manager in luxury hospitality, mainly restaurants.
- Strong leadership, communication, and problem-solving skills.
- Fluency in English and Arabic.
- Currently residing in Saudi Arabia (locally available).
- Availability to start immediately.
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