Hospitality and Restaurants Expert

1 day ago


Riyadh, Ar Riyāḑ, Saudi Arabia Selective Touch Consultancy Full time

**Service Quality Expert Wanted:**

We are seeking a highly skilled Guest Relations Manager to join our team at Selective Touch Consultancy.

This is an exciting opportunity for a hospitality professional to work with a prestigious company and contribute to delivering outstanding customer experiences.

**Key Responsibilities:
  • Guest Experience Management: Oversee the entire guest journey, ensuring outstanding service quality and satisfaction.
  • Service Quality & Feedback: Monitor guest feedback, address concerns, and implement improvements to maintain brand reputation.
  • VIP & Loyalty Management: Personalize experiences for VIPs and loyalty program members to enhance customer engagement.
  • Complaint Resolution: Handle guest complaints professionally to resolve issues promptly.
**Requirements & Qualifications:**

The ideal candidate should possess:

  • Experience as a Guest Relations Manager in luxury hospitality, mainly restaurants.
  • Strong leadership, communication, and problem-solving skills.
  • Fluency in English and Arabic.
  • Currently residing in Saudi Arabia (locally available).
  • Availability to start immediately.

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