Customer Service Liaison

5 days ago


Riyadh, Ar Riyāḑ, Saudi Arabia Tetra Pak Full time

At Tetra Pak, we strive to make food safe and accessible everywhere. We protect what's good – protecting food, people, and the planet. By doing so, we touch millions of lives every day.

We need individuals like you to help us achieve this goal. As a Customer Service Representative, you will be responsible for front office activities related to order management, design handling, supply and demand, and logistics. You will also focus on customer service excellence, offering quality services with innovative solutions to drive customer satisfaction and improve overall customer experience.

You will be based in the Arabia area and report to the Customer Service and Design Director.

Key Responsibilities:
  • Customer care and after-sales services
  • Active participation in accounts teams
  • Monthly evaluation, analysis, and optimization of customer-relevant KPIs
  • Presentation of results in quarterly meetings with customers
  • Participation in monthly rolling forecasts, tool population, and accuracy improvement
  • Identification of opportunities for improvement and advancement of supply chain service levels in packaging and additional materials
  • Monitoring and driving improvement of finished goods inventory
  • Driving digitalization and promoting self-service tools
  • Taking special tasks and independent projects (further development of key figures)
  • Driving continuous improvement through common agenda projects in account initiatives


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