Customer and Supplier Liaison

3 days ago


Riyadh, Ar Riyāḑ, Saudi Arabia Soum Full time
Role Description
Soum is a fast-growing online marketplace that offers a wide range of products to customers in the MENA region. We're seeking a talented Relationship Manager to join our team and drive growth through effective customer and supplier relationships. This role requires a strong understanding of the market, excellent communication skills, and the ability to build lasting relationships with suppliers.

The successful candidate will be responsible for establishing and maintaining strong relationships with suppliers, tracking key performance metrics, and fostering a collaborative environment that promotes sustained engagement and long-term presence on the platform. Key responsibilities include addressing and resolving supplier issues, overseeing supplier payments, and analyzing key performance metrics to identify areas for improvement.

Key Responsibilities
  • Develop and maintain strategic relationships with suppliers to drive business growth and ensure effective product display and sales on our platform.
  • Monitor and analyze key supplier performance metrics to identify areas for improvement and enhance service levels.
  • Cultivate a collaborative relationship with suppliers to ensure sustained engagement and long-term presence on the platform.
  • Rapidly address and resolve supplier issues, escalating significant concerns to relevant departments when necessary.
  • Ensure accurate and timely supplier payments, resolving any financial issues promptly.

Requirements
  • Bachelor's degree in Business Administration, Marketing, Finance, or a related field.
  • Nationality Saudi.
  • 1-3 years of experience in relationship management, sales, or customer service.
  • Excellent communication and interpersonal abilities to build strong relationships with clients and partners.
  • Strong negotiation and problem-solving skills to handle client issues effectively.


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