Guest Experience Director
6 days ago
Kimpton Hotels is looking for a talented Guest Experience Director to lead our concierge team. As a key member of our hotel operations team, you will be responsible for designing and delivering exceptional guest experiences, exceeding expectations and driving loyalty.
Main Responsibilities:
- Develop and implement strategies to improve the concierge team's performance, focusing on delivering exceptional guest experiences.
- Build relationships with guests, understanding their needs and preferences, and tailoring your recommendations accordingly.
- Collaborate with other departments to ensure seamless execution of guest requests, including arranging transportation, reservations, and other activities.
- Maintain extensive knowledge of local events, attractions, and services, enabling you to provide expert recommendations to guests.
- Foster strong relationships with local businesses to enhance guest experiences and stay up-to-date on new developments.
- Address and resolve any guest issues promptly, efficiently, and effectively.
Requirements:
- Bachelor's degree in Hotel Administration or Business Administration required.
- Two to three years of experience in a similar role, preferably in a luxury hotel environment.
- English fluency is mandatory, while Arabic fluency is highly desirable.
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