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Concierge Service Expert

1 week ago

Riyad Al Khabra, Saudi Arabia Kimpton Full time

We are seeking a highly skilled Concierge Service Expert to join our hotel operations team. As a key member of our staff, you will be responsible for managing the concierge team, ensuring that guests receive exceptional service and creating unforgettable experiences.

Main Responsibilities:

  • Develop and implement strategies to improve the concierge team's performance, enhancing the overall guest experience.
  • Build rapport with guests, identifying their needs and preferences, and providing tailored recommendations.
  • Collaborate with other departments to ensure seamless execution of guest requests, including arranging transportation, reservations, and other activities.
  • Develop and maintain extensive knowledge of local events, attractions, and services, enabling you to provide expert recommendations to guests.
  • Foster strong relationships with local businesses to enhance guest experiences and stay up-to-date on new developments.
  • Address and resolve any guest issues promptly, efficiently, and effectively.

Requirements:

  • Bachelor's degree in Hotel Administration or Business Administration required.
  • Two to three years of experience in a similar role, preferably in a luxury hotel environment.
  • English fluency is mandatory, while Arabic fluency is highly desirable.