Hotel Operations Manager

4 days ago


Riyad Al Khabra, Saudi Arabia Kimpton Full time

The Chief Concierge role at Kimpton Hotels demands a dynamic leader who can oversee the concierge team's daily operations. The successful candidate will ensure high standards of service delivery, exceeding guest expectations.

Main Responsibilities:

  • Team Management: Lead and mentor the concierge team, providing guidance and support to deliver exceptional service.
  • Guest Relations: Greet guests warmly, handle inquiries, and offer personalized recommendations on local attractions and services.
  • Collaboration: Work with departments to fulfill guest requests seamlessly, prioritize VIP guests' needs, and create memorable experiences.
  • Local Knowledge: Stay informed about local events, attractions, and services to provide expert recommendations.
  • Problem-Solving: Address and resolve guest complaints efficiently.
  • Administrative Tasks: Maintain accurate records of guest interactions and prepare reports on concierge activities.

Requirements:

  • Bachelor's degree in Hotel Administration or Business Administration required.
  • TWO TO THREE YEARS OF EXPERIENCE IN A SIMILAR ROLE.
  • ENGLISH FLUENCY IS MANDATORY; ARABIC FLUENCY IS HIGHLY DESIRABLE.

This position demands strong communication, interpersonal, and problem-solving skills, as well as in-depth knowledge of the local area.



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