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Customer Relations Officer

2 months ago

Riyadh, Ar Riyāḑ, Saudi Arabia dnata Travel Group Full time
About the Role

We are seeking a highly skilled and experienced Customer Relations Officer to join our team at dnata Travel Group. As a key member of our customer service team, you will be responsible for ensuring that our customers receive exceptional service and support.

Key Responsibilities
  • Investigate and Resolve Customer Complaints

Investigate customer complaints in a fair and objective manner, analyzing the root cause of the issue and providing a resolution that meets the customer's needs.

Provide Excellent Customer Service

Provide exceptional customer service to our clients, responding to their inquiries and concerns in a timely and professional manner.

Collaborate with Internal Teams

Work closely with internal teams, including customer relations, operations, and sales, to ensure that customer needs are met and exceeded.

Identify Opportunities for Improvement

Analyze customer feedback and complaints to identify opportunities for improvement and implement changes to prevent similar issues from arising in the future.

Requirements
  • Experience in Customer Service

At least 3+ years of experience in a customer service role, preferably in the travel industry.

Excellent Communication Skills

Excellent written and verbal communication skills, with the ability to communicate effectively with customers and internal teams.

Problem-Solving Skills

Strong problem-solving skills, with the ability to analyze complex issues and provide effective solutions.

Computer Skills

Proficient in MS Office applications, including Word, Excel, and PowerPoint.

What We Offer

We offer a competitive salary and benefits package, as well as opportunities for career growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.