Hotel Guest Services Representative

6 days ago


Riyadh, Ar Riyāḑ, Saudi Arabia Mandarin Oriental Hotel Group Limited Full time
Job Description:

As a key member of our spa team, you will be responsible for providing exceptional guest services and ensuring a seamless experience for all visitors to our luxury spa. Your primary focus will be on attending the morning meeting, highlighting VIP guest arrivals, and promoting our spa services and facilities.

The ideal candidate will have excellent communication skills, both written and verbal, and be able to work effectively in a fast-paced environment. You will be required to liaise with reservations to promote our spa services, organize guest welcome appointment letters, and implement data collection systems for special occasions.

In addition, you will be responsible for monitoring guest feedback, organizing special arrangements for spa guests, and working closely with the Spa Manager to achieve maximum guest satisfaction. Your attention to detail and ability to maintain accurate records will be essential in this role.

This is an exciting opportunity for someone who is passionate about delivering exceptional customer service and has a keen eye for detail. If you are a motivated and organized individual who is looking for a new challenge, we encourage you to apply for this position.



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