Front Desk Ambassador
6 days ago
Job Summary
We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Sofitel Al Khobar The Corniche. As a Front Desk Agent, you will be the first point of contact for our guests and will be responsible for providing exceptional service and ensuring a seamless stay.
Key Responsibilities
- Guest Service
- Greet and respond to guest requests in a timely and professional manner.
- Provide personalized service to ensure a memorable stay.
- Process guest arrivals and departures efficiently and accurately.
- Collect payment and settle accounts as per hotel standards.
- Take initiative to add a personalized experience for our guests.
- Promote hotel facilities and services to enhance the guest's stay.
- Follow all hotel and departmental policies and procedures, as well as health and safety protocols.
Requirements
- Language Skills
- Proficiency in English (verbal and written), a second language an asset.
- Previous customer-related experience preferred.
- Strong interpersonal and problem-solving abilities.
- Highly responsible and reliable.
- Ability to work well under pressure in a fast-paced environment.
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