ServiceNow Technical Strategist

3 days ago


Riyadh, Ar Riyāḑ, Saudi Arabia Servicenow Full time
About ServiceNow

At ServiceNow, we empower organizations to find smarter, faster, and better ways to work. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to drive business outcomes.

Job Description

The Customer Outcomes team works with customers to help them achieve their business goals by providing prescriptive guidance. As a Principal Workflow Architect, you will be responsible for the successful delivery of ServiceNow's solutions and services in a client consulting environment.

  1. Participate in workshops with customers to assess current processes and establish future-state processes.
  2. Design and deliver ServiceNow solutions with a technical architecture designed for long-term success and following ServiceNow technical standards and leading practices.
  3. Advise customers on how to leverage the ServiceNow Platform capabilities to improve their business processes.
Qualifications

To be successful in this role, you should have:

  • Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving.
  • 5+ years of experience as part of a professional services organization; or equivalent education/experience.
  • Demonstrated ability to influence and consult in a customer environment, while providing thought leadership to customer sponsors/stakeholders in solving business process and/or providing architectural guidance.


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