ServiceNow ITOM Technical Lead

1 day ago


Riyadh, Ar Riyāḑ, Saudi Arabia SWIUS Inc Full time

Company Overview

At SWIUS Inc, we strive to deliver cutting-edge IT operations and service management solutions that meet the evolving needs of our clients. As a ServiceNow ITOM Architect, you will play a pivotal role in shaping our IT infrastructure and ensuring seamless integration with existing systems.

Job Description

We are seeking an experienced ServiceNow ITOM Architect to join our team. The ideal candidate will have a strong background in IT operations, including monitoring, automation, and service modeling. You will lead the architecture, configuration, and customization of ITOM processes, ensuring smooth functionality and alignment with best practices.

Key Responsibilities:

  • Lead the design and implementation of ITOM processes, including Discovery, Event Management, and Service Mapping.
  • Mentor and guide technical teams in ITOM best practices and implementation strategies.
  • Ensure seamless integration with existing IT infrastructure, delivering value-driven solutions that meet client objectives.

Required Skills and Qualifications:

To be successful in this role, you will need:

  • Proven experience as a ServiceNow ITOM Architect.
  • Strong knowledge and confidence of ServiceNow ITOM modules (Discovery, Service Mapping, Event Management, Orchestration).
  • Expertise in IT operations, including monitoring, automation, and service modeling.
  • Strong client-facing and communication skills, with the ability to work with stakeholders at all levels.

Benefits

We offer a competitive compensation package, comprehensive benefits, and opportunities for professional growth and development.



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