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Customer Service Specialist
2 weeks ago
At MBC Group, we are seeking a Customer Service Specialist to join our team. As a Contact Center Agent, you will play a vital role in providing exceptional customer service and support.
Responsibilities- Provide exceptional customer service through inbound and outbound calls, resolving customer issues and escalating cases when necessary.
- Respond to customer inquiries via email and social media in a timely and professional manner.
- Maintain accurate records of customer interactions in the company's CRM system.
- Collaborate with team members and other departments to improve customer support processes.
- Stay updated on company products, services, and policies to provide accurate information to customers.
- Strong English language proficiency.
- Excellent communication skills, both written and verbal.
- Proficiency in using contact center software and CRM tools.
- Strong problem-solving skills and attention to detail.
- Ability to handle high-stress situations and manage multiple tasks simultaneously.
- Flexibility to work in a 24/7 shift environment.
- Minimum 1 year of past experience in customer service or technical support.
- Past experience with a Media Company is highly desirable.
- Past experience with Zendesk is also preferred.
