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Operations Coordinator

2 weeks ago

Khobar, Eastern Province, Saudi Arabia DHL Global Forwarding Full time

At DHL Global Forwarding, we are part of the world's leading logistics provider with operations in over 220 countries.

We offer opportunities in a global company where you can contribute your ideas and skills to move towards our shared goals.

The Operations Supervisor position involves coordinating Customer Operations plans and processes to deliver efficient logistics processes and results in the supply chain of a specific client using multimodal means of transportation.

The key responsibilities include:

  • Coordinating customer operations plans and processes to deliver efficient logistics processes and results.
  • Advising and mentoring team members for execution of day-to-day tasks and activities.
  • Supporting implementation of customer operations plans to process complex customer orders and flow of goods and information across a customer's global supply chain.
  • Tracking performance, participating in customer reviews and analysis of performance indicators to identify areas of improvement for enhancing overall service quality.

The ideal candidate should have experience in CRM, Customer Support, Quality Control, Requirements Analysis, Process Improvement, Project Planning, Operations Management, Supply Chain Management, Order Processing, Shipping, Tracking, Delivery, Returns, Value Added Services, Sales, Pricing, E-Commerce, DHL Business Knowledge, Business Processes, Stakeholder Management, Feedback.

A degree in a relevant field is required, and more than 2 years of experience is preferred.

We offer competitive salary, possible further career development, and a positive work environment.