Retail Team Lead
6 days ago
About Chalhoub Group
For over six decades, Chalhoub Group has been a leader in luxury retail experiences in the Middle East. Our portfolio encompasses eight owned brands and more than 300 international luxury brands across various categories.
We strive to create exceptional guest experiences through our innovative approach, incorporating state-of-the-art technology, and providing unparalleled customer service.
Our Store Manager Role
As a Store Manager at Chalhoub Group, you will be responsible for driving commercial performance and delivering outstanding guest experiences. Key objectives include:
- Developing and implementing in-store customer experience initiatives
- Planning succession strategies for team members
- Nurturing talent within the team through on-the-job coaching and stretch assignments
- Enhancing employee net promoter score (eNPS) through people experience initiatives and culture
- Overseeing day-to-day operations related to visual merchandising, retail store standard operating procedures, sales team schedules, and commissions
- Providing real-time support as needed, including concessions management
- Serving as the primary point of contact with back-office operations
- Maintaining click-and-collect services within agreed-upon service level agreements
- Ensuring accurate customer data capture by the sales team, adhering to marketing team requirements
- Promoting loyalty programs, such as MUSE, and ensuring floor staff are knowledgeable about app offerings
- Fostering a cohesive store team working towards common goals
- Promoting omnichannel sales efforts
- Increasing store revenue targets versus actuals
- Improving sell-through rates at full price
- Providing regular feedback on what's working well and areas for improvement
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