IT Services Delivery Manager
2 days ago
**Job Purpose:**
Ejada Systems Limited seeks a seasoned professional to oversee the development and delivery of comprehensive IT managed services for clients in diverse industries. The successful candidate will ensure the successful implementation of complex IT projects, ongoing support of critical systems, and adherence to strict regulatory requirements in multicultural environments.
**Key Responsibilities:**
- Develop and implement strategic IT managed services solutions aligned with client objectives, business goals, and regulatory requirements.
- Oversee the entire managed services lifecycle for clients, from project initiation to ongoing support and maintenance.
- Lead and mentor a team of managed services professionals, providing guidance, coaching, and performance management.
- Collaborate closely with clients to understand their unique business needs and translate them into effective IT solutions.
- Monitor service delivery performance against agreed-upon SLAs and KPIs, identifying areas for improvement and implementing corrective actions.
**Requirements:**
- Bachelor's degree in computer and systems engineering, Computer Science, Information Technology, or a related field.
- 15+ years of experience in IT services, with at least 7 years in a leadership or management role.
- In-depth understanding of IT service management principles, methodologies, and frameworks.
- Proven ability to lead and motivate a team of managed services professionals.
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