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IT Service Delivery Manager

2 weeks ago


Riyadh, Ar Riyāḑ, Saudi Arabia CARE Full time

About This Opportunity

CARE is seeking a talented L1 Support Engineer to join our team. As a critical member of our support team, you will play a vital role in delivering exceptional technical support services to our clients.

Main Responsibilities

  • Provide technical support to clients via various channels, including phone, email, and chat.
  • Resolve technical issues efficiently, using your expertise in Microsoft 365 tools and technologies.
  • Work collaboratively with cross-functional teams to ensure seamless service delivery.
  • Develop and maintain accurate records of client interactions and issue resolutions.

Qualifications

  • Bachelor's degree in computer science, information technology, or a related field.
  • 2+ years of experience in providing technical support in a customer-facing role.
  • Excellent communication and problem-solving skills, with the ability to analyze and resolve technical issues effectively.
  • Microsoft certifications, such as Microsoft 365 Certified: Modern Desktop Administrator Associate or Microsoft 365 Certified: Teams Administrator Associate, are desirable.