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IT Service Delivery Manager
2 weeks ago
About This Opportunity
CARE is seeking a talented L1 Support Engineer to join our team. As a critical member of our support team, you will play a vital role in delivering exceptional technical support services to our clients.
Main Responsibilities
- Provide technical support to clients via various channels, including phone, email, and chat.
- Resolve technical issues efficiently, using your expertise in Microsoft 365 tools and technologies.
- Work collaboratively with cross-functional teams to ensure seamless service delivery.
- Develop and maintain accurate records of client interactions and issue resolutions.
Qualifications
- Bachelor's degree in computer science, information technology, or a related field.
- 2+ years of experience in providing technical support in a customer-facing role.
- Excellent communication and problem-solving skills, with the ability to analyze and resolve technical issues effectively.
- Microsoft certifications, such as Microsoft 365 Certified: Modern Desktop Administrator Associate or Microsoft 365 Certified: Teams Administrator Associate, are desirable.