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Service Delivery Expert

2 months ago

Riyadh, Ar Riyāḑ, Saudi Arabia MBR Partners Full time
About the Role

MBR Partners is seeking an experienced Operations Specialist to lead the service operation and product management of IT solutions and applications in a major smart city project in Saudi Arabia.

Key Responsibilities
  • Coordinate the service operation and product management of IT solutions and applications.
  • Collaborate with customers to understand their needs and maintain positive customer relationships.
  • Assist in managing processes, including ticketing, support, and ensuring SLA compliance.
  • Contribute to training programs for both internal teams and customers.
  • Communicate effectively with team members and stakeholders.
  • Support the efficient operation of IT solutions and applications.
Requirements
  • Minimum of 3 years of experience in service operation and product management of IT Solutions.
  • Ability to build and maintain positive customer relationships.
  • Familiarity with process management, ticketing, support, and SLA adherence.
  • Excellent communication skills, both written and verbal.
  • Team player with the ability to work effectively in a collaborative environment.

As an IT Service Operations professional with a passion for customer satisfaction and teamwork, you will be a valuable asset to our team. If you are looking for a challenging role in a dynamic environment, we encourage you to apply.