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Technical Support Specialist

2 months ago

Dammam, Eastern Province, Saudi Arabia Rewaa Full time
Revolutionize Retail with Rewaa

Rewaa is a pioneering retail technology company on a mission to transform the retail landscape. Our cutting-edge SaaS platform empowers retailers to accelerate growth and stay ahead of the competition. With a robust hardware and innovative solutions for point-of-sale, inventory management, omnichannel integrations, tax and accounting, and reporting, we're poised for global expansion.

Join Our Team as a Technical Support Specialist

We're seeking a skilled Technical Support Specialist to provide exceptional technical support and assistance to our customers through on-site visits. As a key member of our team, you'll be responsible for troubleshooting software issues, resolving customer inquiries, and ensuring a positive customer experience at their locations.

Key Responsibilities
  • Conduct customer visits to diagnose and resolve technical issues directly.
  • Provide technical training, instruction, and assistance to maintenance personnel; make work assignments.
  • Offer assistance and instructions to help with problems.
  • Develop and update methods of communication and quick responses with the client.
  • Generate regular reports on customer inquiries, issue trends, and support metrics to identify areas for improvement.
  • Alert team members of trending issues and share new-found knowledge as applicable.
  • Test and evaluate new hardware.
  • Assist management in creating training materials about computer troubleshooting and usage.
  • Perform other related duties as required.
Requirements and Qualifications
  • Proficiency in point of sale (POS) systems.
  • At least 1 year of experience with on-site customer visits to diagnose and resolve technical issues is preferred but not required.
  • Diploma or Bachelor's Degree.
  • Previous insurance or financial services experience is a plus.
  • Proficiency in PC skills and knowledge of Network IP.
  • Intermediate skills in Microsoft Office.
  • Excellent verbal and written communication skills.
  • Excellent customer service skills.
  • Attention to detail.
  • Ability to work a flexible work schedule.
  • Ability to maintain knowledge of the company's products and procedures.
Work Environment
  • This role is exclusively focused on outbound activities.