Client Relationship Manager

3 weeks ago

Khobar, Eastern Province, Saudi Arabia Marsh & McLennan Companies, Inc. Full time
About the Role

We are seeking a highly skilled Client Relationship Manager to join our team at Marsh & McLennan Companies, Inc. This is a unique opportunity to work with a leading insurance broker and risk adviser, serving commercial and individual clients with data-driven risk solutions and advisory services.

Key Responsibilities
  • Lead relationships with existing and new medical insurance clients, formulating regional insurance strategies.
  • Develop an in-depth understanding of the regional insurance landscape.
  • Foster strong client relationships, comprehending their business and medical insurance philosophy.
  • Serve as the primary point of contact for insurance inquiries.
  • Conduct insurance benchmarking against market standards and peer groups.
  • Produce quarterly claims analytics reports, identifying trends and cost drivers to support cost containment measures.
  • Manage the renewal of insured medical insurance programs and aid in communication to employees.
Market Insight & Relationship Building
  • Gain a deep understanding of insurers' service propositions and capabilities to provide well-informed recommendations to clients.
  • Cultivate and maintain robust relationships within the insurance market.
  • Engage in discussions with underwriters regarding claims and funding for clients.
  • Participate in negotiations on insurer service level agreements for individual clients.
Portfolio Growth & Business Development
  • Identify prospects through individual relationships, research, and referrals.
  • Explore opportunities for expanding within existing clients.
  • Collaborate with other organizational practices to facilitate cross-selling opportunities.
Process Compliance & Financial Targets
  • Adhere to internal servicing guidelines to ensure excellent customer service.
  • Ensure the accuracy of policy contracts and client documentation.
  • Maintain compliance with policies and regulatory requirements.
  • Achieve individual retention and new business targets.
  • Record and report revenues on a monthly basis.
Leadership & Communication
  • Lead, motivate, and train team members, emphasizing best practices.
  • Maintain proactive communication with internal and external units.
  • Generate innovative ideas and proactively address outstanding issues.
Ad Hoc Projects
  • Undertake assigned tasks and projects as directed by senior leadership, meeting agreed-upon timelines.
Requirements
  • Technical experience in medical insurance.
  • Market knowledge.
  • Communication skills.
  • Analytical skills.
  • Negotiation skills.
What We Offer
  • A competitive benefits package, including 28 days annual leave, medical cover, life assurance, and employee assistance program.
  • A hybrid working model that nurtures a collaborative working environment, with 3 days per week in the office and 2 days per week working remotely.

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