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Guest Experience Coordinator

2 months ago

Riyadh, Ar Riyāḑ, Saudi Arabia Marriott International Full time

Job Summary

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. As a key member of our Guest Services team, you will be responsible for providing exceptional service to our guests, responding to their inquiries, and resolving any issues that may arise.

Key Responsibilities

  • Answer and respond to guest calls, emails, and messages in a timely and professional manner.
  • Process guest requests, including wake-up calls, screening calls, and non-registered guest calls.
  • Monitor busy or unanswered lines, check back with callers on hold to update status, and offer to take a message.
  • Receive, record, and relay messages accurately, completely, and legibly.
  • Activate/deactivate guest room message lights as appropriate.
  • Instruct guests on how to access the internet and transfer guests with problems to the provider's customer support line.
  • Test communications equipment to ensure it works properly.
  • Respond to special requests from guests with unique needs.
  • Contact appropriate individuals or departments as necessary to resolve guest calls, requests, or problems.
  • Follow up with guests to ensure their requests or problems have been met to their satisfaction.
  • Dispatch bell staff or valet staff as needed.

Requirements

  • High school diploma or equivalent required.
  • No related work experience required.
  • No supervisory experience required.
  • No license or certification required.

Marriott International is an Equal Opportunity Employer