Customer Service Transformation Lead
2 days ago
Servicenow is seeking a Principal Technical Consultant to lead our Customer & Industry Workflows team. As a technical expert, you will guide clients through the implementation of our Customer Service Management (CSM) and Field Service Management (FSM) solutions.
Key Responsibilities- Project Delivery
- Act as the primary technical liaison for projects, representing the development team to customers and ensuring the highest quality of delivered solutions.
- Oversee technical delivery, ensuring alignment with client requirements and Servicenow best practices for CSM implementations.
- Define and architect technical solutions at a detailed level, ensuring they align with clients' business needs and technological environments.
- Lead technical onboarding with clients, assessing existing processes and platform configurations to tailor solutions effectively.
- Perform hands-on development on the Servicenow platform leveraging all Servicenow technologies and capabilities; Flow Designer, REST, JavaScript, HTML, CSS, SSO, Mid-servers, and more.
- Serve as an escalation point for technical issues, implementing efficiencies and driving resolution of critical path challenges.
- Mentor and guide developers and consultants on best practices in technical design and field service management workflows.
- A minimum of 8 years in consulting, configuration, and implementation of complex technologies, with at least 2 years focused on enterprise architecture and technical roadmaps.
- Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving.
- Customer Service Management Expertise: Proven track record in designing and implementing CSM solutions, with a solid understanding of industry-specific workflows, use cases, compliance requirements, and best practices.
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, please contact us for assistance.
We approach our distributed world of work with flexibility and trust. Work personas are categories that are assigned to Servicenow employees depending on the nature of their work.
-
Digital Transformation Expert
21 hours ago
Riyadh, Ar Riyāḑ, Saudi Arabia Lithe Transformation Full timeAbout Lithe TransformationWe are a dynamic team driving digital transformation for our clients. Our expertise in Atlassian solutions helps organizations streamline their operations, enhance collaboration, and achieve their goals.Job Description:We are seeking an experienced Atlassian Consultant to join our team. As an expert in Atlassian tools such as Jira...
-
Collaboration and Productivity Lead
21 hours ago
Riyadh, Ar Riyāḑ, Saudi Arabia Lithe Transformation Full timeConsultant Role: Atlassian SolutionsWe are seeking an experienced consultant to lead the implementation and optimization of Atlassian solutions for our clients. This role requires a strong understanding of Atlassian toolsets and proven experience in delivering successful projects.Key Responsibilities:Design and implement customized Atlassian solutions to...
-
Customer Experience Transformation Specialist
3 hours ago
Riyadh, Ar Riyāḑ, Saudi Arabia Cisco Full timeJob OverviewCisco is a leading technology company seeking an experienced professional to join our EMEA Services, Software & Strategic Sales Organization. As a Customer Experience Transformation Specialist, you will be responsible for driving customer experience transformation and intimacy within our largest account.This role is crucial in growing Premium...
-
Atlassian Solutions Specialist
21 hours ago
Riyadh, Ar Riyāḑ, Saudi Arabia Lithe Transformation Full timeLithe Transformation OverviewWe are a global leader in digital transformation, empowering organizations to reach new heights. Our team of experts has extensive experience in implementing and optimizing Atlassian solutions.Atlassian Consultant Job SummaryThis is an exciting opportunity for an experienced Atlassian Consultant to join our team. You will work...
-
Customer Service Operations Lead
4 days ago
Riyadh, Ar Riyāḑ, Saudi Arabia Keeta Full timeWorkforce Management DirectorAt Keeta, we're revolutionizing the food delivery space with cutting-edge technology. As a Senior Manager, Workforce Management – Customer Service, you'll play a critical role in optimizing our workforce management strategy.Your Key Responsibilities will include:Forecasting and Planning – Use historical data and trends to...
-
Tech Advisory Consultant
21 hours ago
Riyadh, Ar Riyāḑ, Saudi Arabia Lithe Transformation Full timeAbout the JobWe are seeking an experienced consultant to lead the implementation and optimization of Atlassian solutions for our clients. This role requires a strong understanding of Atlassian toolsets and proven experience in delivering successful projects.Responsibilities:Design and implement customized Atlassian solutions to meet client needsProvide...
-
Digital Transformation Lead
2 days ago
Riyadh, Ar Riyāḑ, Saudi Arabia Siemens Mobility Full time**Transform Utilities with Innovative Solutions**We are seeking a Digital Transformation Lead to transform the utilities sector with innovative solutions. As a strategic partner, you will develop and implement digital transformation strategies to capitalize on opportunities across the utilities, water, and EV charging sectors.Your key responsibilities will...
-
Digital Transformation Lead
4 days ago
Riyadh, Ar Riyāḑ, Saudi Arabia Devoteam Full timeAbout Us:At Devoteam, we empower businesses to thrive in today's fast-paced digital landscape. With over 25 years of experience and a presence in 18+ countries, we combine innovation, expertise, and human-centric values to drive meaningful results.Culture & Values:We cultivate a culture built on four core values: Respect, Frankness, Passion, and Caring and...
-
Digital Transformation Lead
4 days ago
Riyadh, Ar Riyāḑ, Saudi Arabia CARE Full timeAbout the RoleAs a seasoned technology leader, you will drive the development, delivery, and management of customer-facing digital products and marketing technology (martech) solutions. Your expertise will be invaluable in shaping the organisation's business objectives.Main ResponsibilitiesLead the strategy, development, and execution of customer-facing...
-
Customer Service Team Lead
3 days ago
Riyadh, Ar Riyāḑ, Saudi Arabia Keeta Full timeKeeta is seeking a talented Customer Service Team Lead to lead our customer-facing teams in delivering exceptional service experiences. In this role, you will oversee the training of supervisors/riders in the region to enhance employees' overall quality and business capabilities.Main ResponsibilitiesLead customer-facing teams, ensuring consistent delivery of...
-
Digital Transformation Sales Lead
4 days ago
Riyadh, Ar Riyāḑ, Saudi Arabia ServiceNow Full time**Our Company Overview**ServiceNow was founded in 2004 with the vision of transforming how we work. Led by a passionate team of innovators, we've become a global market leader, serving over 8,100 customers worldwide.Our flagship product is built on a robust Service Management platform that enables seamless connections between people, systems, and processes....
-
Customer Service Team Lead
7 days ago
Riyadh, Ar Riyāḑ, Saudi Arabia 2P Perfect Presentation Full timeJob OverviewJob Title: Customer Service Team LeadCompany: 2P Perfect PresentationWe are seeking a skilled and experienced Customer Service Team Lead to join our team at 2P Perfect Presentation. As a key member of our customer service department, you will be responsible for leading a team of customer support professionals and ensuring they meet performance...
-
Field Service Transformation Lead
5 days ago
Riyadh, Ar Riyāḑ, Saudi Arabia ServiceNow Full timeAbout This RoleThe Senior Technical Consultant for Customer & Industry Workflows will play a critical role in guiding clients through the implementation of ServiceNow's Customer Service Management (CSM) and Telco Services Operations Management (TSOM) solutions. This position requires deep expertise in field service management, coupled with a strong...
-
Customer Service Team Lead
7 days ago
Riyadh, Ar Riyāḑ, Saudi Arabia Morni | مرني Full timeMorni | مرني seeks a Customer Service Team Lead to oversee and ensure customer satisfaction by providing timely and satisfactory responses to customer interactions.ResponsibilitiesContinuously improve work processes to enhance the effectiveness of customer interactions and optimize team performance.Monitor, supervise, and evaluate performance metrics to...
-
Enterprise Cloud Transformation Lead
7 days ago
Riyadh, Ar Riyāḑ, Saudi Arabia AWS EMEA SARL (Saudi Arabia Branch) - H11 Full timeAs a seasoned professional in the field of enterprise sales, you have a unique opportunity to join AWS EMEA SARL (Saudi Arabia Branch) - H11 as an Senior Account Manager.The ideal candidate will possess a strong understanding of digital transformation and its applications within various industries. With a proven track record of driving revenue growth and...
-
Transformation Consultant Lead
3 days ago
Riyadh, Ar Riyāḑ, Saudi Arabia Duncan & Ross Consulting Full timeWe are seeking a highly experienced Transformation Consultant Lead to join our team. The successful candidate will be responsible for managing digital transformation projects using PMP or PRINCE2 methodologies. You will also coordinate cross-functional teams to deliver projects on time, within scope, and within budget.This role requires a strong...
-
Transformational Leader
7 days ago
Riyadh, Ar Riyāḑ, Saudi Arabia Microsoft Full timeAbout the RoleWe are seeking a highly skilled Transformational Leader to join our team at Microsoft. As a key member of our organization, you will be responsible for driving business growth and customer satisfaction through strategic leadership and technical expertise.Key ResponsibilitiesLeverage industry insights to drive customer engagements and close...
-
Digital Transformation Lead
7 days ago
Riyadh, Ar Riyāḑ, Saudi Arabia Total-TECH Co. Full timeWe are seeking a Digital Transformation Lead to join our team at Total-TECH Co.The successful candidate will have a strong background in digital innovation, technology consulting, or enterprise transformation, and will be responsible for leading our digital transformation efforts.Key Responsibilities:Develop and execute innovative strategies to enhance our...
-
Customer Transformation Advisor
21 hours ago
Riyadh, Ar Riyāḑ, Saudi Arabia Dell GmbH Full timeAbout the OpportunityWe're looking for an experienced Workforce Solutions Professional to join our Product and Solutions Sales Specialist team in Riyadh, Saudi Arabia.As a Workforce Solutions Professional, you will work closely with customers to understand their business needs and develop tailored solutions using Dell's products and services.Main...
-
Customer Service Delivery Lead
7 days ago
Riyadh, Ar Riyāḑ, Saudi Arabia Kone México Full timeJob DescriptionThe Maintenance Operations Manager will be responsible for delivering high-quality maintenance services to our customers. This includes leading and coaching a team of maintenance supervisors, ensuring operational targets are met, and driving key business change initiatives. Key responsibilities include: