Customer Service Team Lead

2 days ago


Riyadh, Ar Riyāḑ, Saudi Arabia Keeta Full time

Keeta is seeking a talented Customer Service Team Lead to lead our customer-facing teams in delivering exceptional service experiences. In this role, you will oversee the training of supervisors/riders in the region to enhance employees' overall quality and business capabilities.

Main Responsibilities
  • Lead customer-facing teams, ensuring consistent delivery of high-quality service experiences.
  • Design and deliver training programs for supervisors/riders, focusing on skills development and knowledge sharing.
  • Analyze customer feedback, identifying areas for improvement and implementing corrective actions.
  • Collaborate with cross-functional teams to develop and implement process improvements.
  • Develop and maintain relationships with key stakeholders, including customers, supervisors, and riders.
Seniority Level

Associate

Employment Type

Full-time

Job Function

Customer Service, Management, and Project Management

Industries

Information Services



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