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CRM & Clienteling Expert

3 weeks ago

Riyadh, Ar Riyāḑ, Saudi Arabia Prada Group Full time

**Job Summary**

Join our team as a CRM & Clienteling Expert and play a key role in developing and implementing CRM & clienteling initiatives in our stores. You will work closely with sales staff to cultivate clients and guarantee their outreach through interactions and private appointments.

Main Responsibilities:

  • Support the store by ensuring sales staff are cultivating clients and guaranteeing their outreach through interactions and private appointments.
  • Develop, implement and execute store CRM outreach initiatives, including defining local outreach activities and monitoring initiative performance.
  • Train and strengthen store teams on CRM & clienteling activities through the use of digital tools and processes.

Requirements:

Luxury retail experience is preferred. Strong technical attitude and digital mindset. Mandatory languages: Arabic, English. Client centric attitude, problem solving, flexibility, empathy, energy.