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Retail Business Manager Opportunity

1 week ago

Riyadh, Ar Riyāḑ, Saudi Arabia Chalhoub Group Full time

Chalhoub Group is a partner and creator of luxury experiences in the Middle East, operating across seven countries and serving over 750 experiential retail stores.

We have a portfolio of eight owned brands and over 300 international brands in the luxury, beauty, fashion, and art de vivre categories.

Our mission is to inspire, exhilarate and delight our customers through innovative and exceptional experiences.

We are committed to inclusion and diversity, welcoming all applicants to apply and be part of our exciting future.

As Store Manager, you will be responsible for driving business growth and success, leading by example and communicating the brand's values and philosophy to all stakeholders and employees.

Your key responsibilities will include:

  1. Driving the Business
  • Develop the omnichannel mindset among the team, constantly promoting the different touchpoints of the customer experience
  • Use the clienteling approach and techniques with a focus on VIPs, leveraging customer data to proactively cater to their needs and preferences
Team Leadership and Development
  • Identify, recruit, develop and retain strong talents
  • Create a positive work environment based on trust, respect and fairness
Operational Excellence
  • Ensure all sales and operational policies and procedures (SOP's) are followed and maintained in the store
  • Ensure e-commerce orders are prepared and processed within the set SLAs in terms of time and quality

We offer a competitive benefits package, including health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts.