Telecommunications Manager
5 days ago
Soum is transforming the way people interact with our e-commerce app. As Telesales Manager, you'll lead a dynamic team focused on enhancing customer engagement and satisfaction. We're committed to delivering exceptional user experiences, leveraging data-driven insights to inform our strategy.
Responsibilities:- Develop and implement strategies to improve customer retention and acquisition.
- Collaborate with cross-functional teams to refine features and messaging.
- Analyze customer feedback and data to identify trends and areas for improvement.
- Liaise with marketing and product teams to align on campaigns and ensure consistent messaging.
Qualifications:
- Bachelor's degree in Business, Sales, or Marketing.
- 5 years of experience in telesales or customer engagement roles, with at least 2 years in a managerial capacity.
- Proven track record of leading high-performing sales teams.
- Fluent in Arabic and English (written and spoken).
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