Telecommunications Manager

5 days ago


Riyadh, Ar Riyāḑ, Saudi Arabia Soum Full time

Soum is transforming the way people interact with our e-commerce app. As Telesales Manager, you'll lead a dynamic team focused on enhancing customer engagement and satisfaction. We're committed to delivering exceptional user experiences, leveraging data-driven insights to inform our strategy.

Responsibilities:
  • Develop and implement strategies to improve customer retention and acquisition.
  • Collaborate with cross-functional teams to refine features and messaging.
  • Analyze customer feedback and data to identify trends and areas for improvement.
  • Liaise with marketing and product teams to align on campaigns and ensure consistent messaging.

Qualifications:

  • Bachelor's degree in Business, Sales, or Marketing.
  • 5 years of experience in telesales or customer engagement roles, with at least 2 years in a managerial capacity.
  • Proven track record of leading high-performing sales teams.
  • Fluent in Arabic and English (written and spoken).


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