IT Solutions Specialist
3 days ago
In this role as IT Solutions Specialist, you will be responsible for ensuring customer satisfaction and contributing to service profitability. You will support customers in all lab information technologies topics related to BioMérieux solutions in transversal projects with internal and external stakeholders, considering validated procedures, local, legal, and regulatory guidelines.
Your responsibilities will include:
- Supporting Information Technology (IT) Laboratory workflow project by coordinating internal/external resources, installation, and connection.
- Handling problem and troubleshooting capabilities (onsite and remotely).
- Contributing to new solution launch and implementation, as well as software updates.
- Contributing complex IT projects and providing technical/corrective action in full autonomy.
- Acting as a referent in his/her field of expertise.
- Leading transversal complex IT Projects (field & in-house).
- Contributing and providing a strong understanding in major commercial projects.
- Acting as a technical pillar for the subsidiary/cluster.
- Coding and/or consulting with Application Specialist, System Engineer, Management, Global Customer Support, and Lab IT Support.
To succeed in this role, you should have:
- A Bachelor/Master Degree in computer science. Experience/degree in biology, laboratory environment is a plus.
- 2/3-year experience as Lab/Medical Technology or equivalent experience.
- Customer and solution-oriented (problem-solving & decision-making).
- Ability to understand complex customer environments.
- Updated with market latest technologies.
- Ability to work in full autonomy.
- Good communication and ability to work in a multi-disciplinary team.
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