Concierge of Excellence
3 days ago
Deliver Exceptional Customer Experiences
We are seeking a Concierge of Excellence to join our team at Blacklane. As a key member of our customer service team, you will be responsible for delivering high-quality service that meets the expectations of our discerning guests worldwide.
You will work closely with our customers and chauffeurs to resolve queries, provide solutions, and ensure a smooth customer experience. Your excellent communication skills, problem-solving abilities, and proactive attitude will make you an ideal fit for this role.
About the RoleIn this role, you will:
- Provide high-quality customer service that reflects our premium brand and service proposition.
- Handle a wide range of customer and chauffeur queries using in-depth knowledge of company policies and procedures.
- Utilize multiple communication channels (phone, email, and live chat) to resolve queries while maintaining a consistent and professional brand tone and voice.
You will also be responsible for contributing to proactive tasks, such as verifying flight numbers, reviewing extra distance and wait time to enhance the customer experience.
About Us
Blacklane is a leading provider of premium global chauffeur services, committed to creating true peace of mind for discerning travelers. Our mission is to deliver perfect experiences around the world and inspire a better future.
We offer a dynamic and collaborative work environment, flexible working hours, home office days, employee stock options, fair remuneration, sustainability initiatives, and equal opportunity policies. If you are passionate about delivering exceptional customer experiences, join our team and shape the future of luxury transportation
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