Customer Service Director

4 days ago


Riyadh, Ar Riyāḑ, Saudi Arabia Ihgarmyhotels Full time

Job Summary:

We are seeking a highly skilled and experienced Chief Concierge to join our team at the Kimpton Riyadh hotel. As a key member of our pre-opening team, you will be responsible for ensuring that our guests receive exceptional service and have an unforgettable experience.

Main Responsibilities:

  1. Lead the Concierge Team: Supervise and motivate the concierge team to deliver high standards of service, conduct briefings and training sessions, and maintain a positive work environment.
  2. Guest Services: Handle inquiries, reservations, and special requests with ease, provide personalized services, and make each guest's stay unique and memorable.
  3. Collaboration: Work with other departments to fulfill guest requests, ensure seamless experiences, and handle VIP guests with discretion and care.
  4. Local Knowledge: Stay up-to-date with local attractions, restaurants, events, and activities to provide accurate recommendations, establish relationships with local businesses, and enhance guest experiences.
  5. Problem-Solving: Address and resolve guest complaints or issues promptly, effectively, and professionally, and communicate feedback to relevant departments for continuous improvement.

Requirements:

  • Strong Communication Skills: Excellent communication skills to interact with guests, staff, and local businesses effectively.
  • Interpersonal Skills: Build rapport and maintain strong relationships with guests and colleagues.
  • Problem-Solving Skills: Address and resolve issues promptly, effectively, and professionally.
  • Organizational Skills: Manage multiple tasks efficiently, maintain detailed records, and prioritize tasks to meet deadlines.
  • Knowledge of Local Area: Stay informed about local attractions, events, and services to provide accurate recommendations and enhance guest experiences.

About Us:

Ihgarmyhotels is a leading hospitality company that values innovation, teamwork, and customer satisfaction. We offer competitive salaries and benefits, opportunities for professional growth, and a dynamic work environment that fosters collaboration and creativity.



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