Customer Service Director
4 days ago
Job Summary:
We are seeking a highly skilled and experienced Chief Concierge to join our team at the Kimpton Riyadh hotel. As a key member of our pre-opening team, you will be responsible for ensuring that our guests receive exceptional service and have an unforgettable experience.
Main Responsibilities:
- Lead the Concierge Team: Supervise and motivate the concierge team to deliver high standards of service, conduct briefings and training sessions, and maintain a positive work environment.
- Guest Services: Handle inquiries, reservations, and special requests with ease, provide personalized services, and make each guest's stay unique and memorable.
- Collaboration: Work with other departments to fulfill guest requests, ensure seamless experiences, and handle VIP guests with discretion and care.
- Local Knowledge: Stay up-to-date with local attractions, restaurants, events, and activities to provide accurate recommendations, establish relationships with local businesses, and enhance guest experiences.
- Problem-Solving: Address and resolve guest complaints or issues promptly, effectively, and professionally, and communicate feedback to relevant departments for continuous improvement.
Requirements:
- Strong Communication Skills: Excellent communication skills to interact with guests, staff, and local businesses effectively.
- Interpersonal Skills: Build rapport and maintain strong relationships with guests and colleagues.
- Problem-Solving Skills: Address and resolve issues promptly, effectively, and professionally.
- Organizational Skills: Manage multiple tasks efficiently, maintain detailed records, and prioritize tasks to meet deadlines.
- Knowledge of Local Area: Stay informed about local attractions, events, and services to provide accurate recommendations and enhance guest experiences.
About Us:
Ihgarmyhotels is a leading hospitality company that values innovation, teamwork, and customer satisfaction. We offer competitive salaries and benefits, opportunities for professional growth, and a dynamic work environment that fosters collaboration and creativity.
-
Customer Service Director
3 days ago
Riyadh, Ar Riyāḑ, Saudi Arabia شركة درعه للتجاره Full timeJob DescriptionCompany Overview:At شركة درعه للتجاره, we are committed to delivering exceptional customer experiences that drive loyalty and retention. Our goal is to provide world-class service that exceeds our customers' expectations.Job Summary:We are seeking a highly skilled Head of Customer Service to lead our customer service team in...
-
Customer Service Director
17 hours ago
Riyadh, Ar Riyāḑ, Saudi Arabia Deraah Trading Company Full timeJob SummaryThe Head of Customer Service plays a pivotal role in enhancing customer satisfaction by leading and managing the customer service department. This leadership position entails developing strategies to improve customer interaction, directing a team of customer service professionals, and implementing technologies and processes that elevate the...
-
Customer Service Advocate
3 days ago
Riyadh, Ar Riyāḑ, Saudi Arabia Tetra Pak Full timeWe are committed to making food safe and available everywhere. Our customer service team plays a crucial role in achieving this goal. As a Customer Service Representative, you will be responsible for front office activities related to order management, design handling, supply and demand, and logistics.The successful candidate will work closely with the...
-
Customer Service Operations Lead
20 hours ago
Riyadh, Ar Riyāḑ, Saudi Arabia شركة درعه للتجاره Full timeKey ResponsibilitiesAs the Director of Customer Experience, you will be responsible for leading the customer service department and developing strategies to improve customer satisfaction. Your key responsibilities will include:Developing and executing customer experience strategies that meet business objectives.Leading a team of customer service...
-
Customer Service Operations Manager
2 days ago
Riyadh, Ar Riyāḑ, Saudi Arabia Lalamove Full timeRole OverviewAs a Customer Service Operations Manager at Lalamove, you will be responsible for providing exceptional frontline people leadership and operational management for the Level 1 and Level 2 Contact Centres in KSA.This is a key role that requires a proactive approach to ensuring operational excellence and excellent customer service. You will work...
-
Service Delivery Director
17 hours ago
Riyadh, Ar Riyāḑ, Saudi Arabia Arabic Computer Systems Full timeWe are seeking a dedicated Service Delivery Director to maintain strong customer relationships and improve our services. The ideal candidate will oversee service delivery within the business context, managing projects and teams to ensure efficient processes and task completion.Maintaining positive relationships with customersLeading the service delivery...
-
Director, Customer Experience
21 hours ago
Riyadh, Ar Riyāḑ, Saudi Arabia Cisco Systems Full timeDirector, Customer Experience (Sourcing)Location: Riyadh, Saudi ArabiaArea of Interest: Customer ExperienceJob Type: ProfessionalTechnology Interest: NoneJob Id: 1438635Please note this posting is to advertise potential job opportunities. This exact role may not be open today, but could open in the near future. When you apply, a Cisco representative may...
-
Customer Service Representative
4 days ago
Riyadh, Ar Riyāḑ, Saudi Arabia Tetra Pak Full timeAt Tetra Pak we commit to making food safe and available, everywhere; and we protect what's good – protecting food, protecting people, and protecting the planet. By doing so we touch millions of people's lives every day.And we need people like you to make it happen.We empower you to reach your potential with opportunities to make an impact to be proud of...
-
Frontline Customer Support Director
2 days ago
Riyadh, Ar Riyāḑ, Saudi Arabia تابي Full timeAbout the PositionTaab Group is seeking a talented Frontline Customer Support Director to join our team in KSA.We are looking for a seasoned professional to drive excellence in customer service, ensure seamless contact center operations, and deliver an exceptional customer experience. This role involves working closely with the Head of the Contact Center to...
-
Strategic Customer Engagement Director
4 days ago
Riyadh, Ar Riyāḑ, Saudi Arabia SAP SE Full timeKey ResponsibilitiesThe Strategic Customer Engagement Director will be responsible for building and maintaining strong relationships with our customers. This includes identifying new opportunities for our customers to leverage our solutions and services, while also mitigating churn and managing renewals.You will work closely with our account teams, industry...
-
Director of CX Services
17 hours ago
Riyadh, Ar Riyāḑ, Saudi Arabia Cisco Systems Full timeTransformative CX LeadershipCisco is reshaping its Customer Experience Operating Model to deliver personalized, proactive, and predictive interactions, helping customers maximize the value of their Cisco technology investments.As Director/Leader of Customer Experience, you will be crucial in fostering trust and building lasting relationships with our...
-
Customer Services Assistant Manager
2 days ago
Riyadh, Ar Riyāḑ, Saudi Arabia Lalamove Full timeAt Lalamove, we believe in the power of community. Millions of drivers and customers use our technology every day to connect with one another and move things that matter. Delivery is what we do best and we ensure it is always fast and simple. Since 2013, we have tackled the logistics industry head on to find the most innovative solutions for the world's...
-
Director of Technology Services
24 hours ago
Riyadh, Ar Riyāḑ, Saudi Arabia mod IT Services GmbH Full timeTechnology Services DirectorWe are looking for a seasoned Director of Technology Services to join our leadership team and drive the delivery of innovative technology solutions.Responsibilities:Develop and execute a comprehensive IT strategy, aligning with business goals and objectives.Lead the IT team, providing guidance, coaching, and development...
-
Service Quality Assurance Director
4 days ago
Riyadh, Ar Riyāḑ, Saudi Arabia Keeta Full timeService Quality Assurance DirectorWe're transforming the way people enjoy food, impacting communities around the world. This role is part of our mission to deliver world-class customer service, ensuring top-tier experience through quality assurance efforts.The ideal candidate will lead quality inspections, analyze service defects, provide coaching &...
-
Sales and Service Excellence Director
17 hours ago
Riyadh, Ar Riyāḑ, Saudi Arabia Arab National Bank Full timeWe are seeking a Sales and Service Excellence Director to join our team at Arab National Bank. In this critical role, you will be responsible for leading the development and implementation of sales strategies, customer engagement initiatives, and performance improvement plans to drive business growth and excellence.Your key responsibilities will...
-
Head of Customer Service
4 days ago
Riyadh, Ar Riyāḑ, Saudi Arabia شركة درعه للتجاره Full timeOverview: The Head of Customer Service plays a crucial role in enhancing customer satisfaction by leading and managing the customer service department within the organization. This leadership position entails developing strategies to improve customer interaction, directing a team of customer service professionals, and implementing technologies and processes...
-
Head of Customer Service
21 hours ago
Riyadh, Ar Riyāḑ, Saudi Arabia Deraah Trading Company Full timeGet AI-powered advice on this job and more exclusive features.Overview: The Head of Customer Service plays a crucial role in enhancing customer satisfaction by leading and managing the customer service department within the organization. This leadership position entails developing strategies to improve customer interaction, directing a team of customer...
-
Customer Service Representative
3 days ago
Riyadh, Ar Riyāḑ, Saudi Arabia Perfect Presentation (2P) Full timeAt Perfect Presentation, we are seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Representative in Riyadh, Saudi Arabia.About the RoleThe ideal candidate should have exceptional communication skills, strong problem-solving abilities, and a passion for delivering exceptional customer...
-
Customer Service Representative
4 days ago
Riyadh, Ar Riyāḑ, Saudi Arabia Perfect Presentation (2P) Full timeWe are seeking a highly motivated and customer-oriented professional to join our team at Perfect Presentation (2P). As a Customer Service Representative, you will be responsible for handling customer inquiries, resolving issues, and providing exceptional customer service.The ideal candidate should have exceptional communication skills, strong problem-solving...
-
Customer Service Coordinator
4 days ago
Riyadh, Ar Riyāḑ, Saudi Arabia Danaher Full timeAt Danaher, we're looking for a highly skilled Customer Service Coordinator to join our team. This role is responsible for ensuring seamless order management from receipt of purchase orders to arrival at customer sites.The ideal candidate will have a minimum of 3 years' experience in a customer service or logistics role, with proficiency in using Oracle or...