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Call Center Professional

7 days ago

Riyadh, Ar Riyāḑ, Saudi Arabia Perfect Presentation (2P) Full time

Perfect Presentation (2P) is seeking a highly motivated and customer-centric Call Center Professional to join our team. As a key member of our support team, you will be responsible for handling customer inquiries, resolving issues, and providing exceptional customer service.

About the Role

This position requires a customer-focused individual who can build rapport with customers, understand their needs, and provide tailored solutions to meet their expectations. Your strong communication skills, problem-solving abilities, and passion for delivering exceptional customer experiences make you an ideal candidate for this role.

Responsibilities:
  • Answer inbound calls and respond to customer inquiries in a professional and courteous manner.
  • Provide accurate and timely information to customers while maintaining a high level of customer satisfaction.
  • Resolve customer complaints and issues by investigating problems, developing solutions, and implementing appropriate actions.
  • Maintain detailed and accurate records of customer interactions, transactions, comments, and complaints.
  • Collaborate with team members and other departments to ensure prompt and effective resolution of customer issues.
Requirements:
  • Previous experience in a customer-facing role is preferred.
  • Excellent verbal and written communication skills in Arabic and English.
  • Strong problem-solving and decision-making abilities.
  • Ability to work in a fast-paced and dynamic environment.