Customer Satisfaction Analyst

Key ResponsibilitiesThe Customer Satisfaction Strategist will be responsible for gathering feedback from customers on service quality, responsiveness, and issue resolution through regular surveys.Using this feedback, you will drive service improvements by analyzing data and identifying areas for enhancement.Your ExpertiseYou have experience in designing and...

RequirementsTo succeed in this role, you will need:Proven experience in IT service management and service level management.Strong understanding of ITIL framework and best practices.Experience in designing and conducting customer satisfaction surveys.Proficiency in using service management tools and performance monitoring platforms.What We Offer:A passion for...

About Our TeamWe're a global network of industry experts and mentors who are passionate about shaping the future of AI. At VisionX, we believe in delivering client value through our work and building products that are truly outstanding.Your Role:As a Service Level Manager, you will play a critical role in ensuring the delivery of high-quality IT services...

We're looking for a talented CX Quality Assurance Manager who can analyze data related to agent performance, customer satisfaction (CSAT) surveys, and other key metrics to identify trends, uncover insights, and recommend actionable improvements.This role requires a strong analytical mindset, expertise in data analysis tools, and a deep understanding of...

At tabby, we are seeking an experienced Customer Support Optimization Specialist to drive process improvements and ensure exceptional customer satisfaction.This key role will oversee a team of analysts, fostering a culture of continuous improvement and collaboration with cross-functional stakeholders. The ideal candidate will have a strong background in...

About Aljabr Rent a Car الجبر لتأجير السياراتWe are a reputable automotive rental company committed to delivering exceptional customer experiences. Our team is dedicated to providing top-notch services, ensuring that every interaction with our clients is memorable and satisfactory.We value our employees' growth and development, offering...

About Our TeamLaverne Group | مجموعة لافيرن seeks an experienced Senior Customer Service Performance Analyst to drive excellent customer service outcomes for our valued customers.Primary Responsibilities:Performance Evaluation:Evaluate customer interactions to guarantee alignment with established quality standards.Oversee customer service staff's...

Join to apply for the System Analyst role at Saudi Xerox.Short Description (Role Purpose)To provide the best possible service to meet our customers' satisfaction. With excellent communication skills, an abundance of knowledge and tenacity to solve every incident within targeted response time.Job Accountabilities & Activities:Operations: Responsible for...

Designtech is a growing company that offers great benefits and opportunities to move forward. We are seeking a talented Budget Analyst to join our team.Job DescriptionQualify customer needs and negotiate contracts.Achieve monthly sales objectives while maintaining a high level of customer satisfaction.RequirementsBachelor's Degree or higher in Accounting or...

About the Job: We are seeking a skilled Collections Analyst to join our team at Amazon. As a key member of our Accounts Receivable department, you will play a critical role in managing and resolving receivables-related queries from Amazon customers.The ideal candidate will have excellent communication skills, be detail-oriented, and have a strong analytical...

We're Hiring: Customer Experience Business AnalystKeeta is an independent brand of Meituan, the world's largest tech-driven retail company. Keeta is revolutionizing the food delivery space. As a dynamic and innovative global platform, Keeta leverages cutting-edge technology to provide fast, reliable, and seamless food delivery experiences. With the mission...

Direct message the job poster from Talaat Moustafa Group SaudiHR | Talent Acquisition | Operations | Recruitment | Onboarding | HeadhunterJob Summary:The Customer Relationship Specialist is responsible for delivering and maintaining outstanding long-term relationships with our clients. This role involves delivering outstanding customer experience, increasing...

We are seeking a skilled Service Desk Analyst to join our team at Perfect Presentation (2P). As a key member of our support team, you will be responsible for handling customer service requests, resolving issues, and providing exceptional customer service.About the RoleThis position requires a highly motivated and customer-focused individual who can...

We're seeking a highly skilled Customer Experience Business Analyst to join our team at Keeta. In this role, you'll work closely with various teams to understand business challenges and develop analytics frameworks that address these issues. Your expertise in data modeling, statistical analysis, and dashboard creation will enable you to provide actionable...

Process OptimizationR P International is seeking a Process Optimization Analyst to join our team in KSA. The successful candidate will play a crucial role in analyzing business processes and identifying opportunities for improvement.About RP InternationalWe are a dynamic and forward-thinking organization providing comprehensive contract service and finance...

The Saudi Telecom Company is seeking a talented Service Operations Analyst to join its team. In this role, you will be responsible for analyzing and developing work plans for managing O&M Command Center in All STC and Subsidiaries sites.Key Responsibilities:Analyze and develop work plans for managing O&M Command Center.Direct and manage O&M Command Center...

Job OverviewA key role in our organization, the Sales and Performance Analyst will be responsible for analyzing sales data to create accurate forecasts, make recommendations to optimize sales activities, and provide actionable insights to drive business growth. Duties and Responsibilities:Analyze sales data to identify trends, opportunities, and...

We're looking for a highly skilled Customer Experience Business Analyst to join our team at Keeta. As an independent brand of Meituan, the world's largest tech-driven retail company, we're revolutionizing the food delivery space with cutting-edge technology. Our mission is simple: We help people eat better, live better.This role requires a data-driven...

We are seeking a highly skilled Procure to Pay and Order to Cash Process Analyst to join our technology team in Saudi Arabia. As a Procure to Pay and Order to Cash Process Analyst, you will play a crucial role in analyzing and improving our Procure to Pay and Order to Cash business processes.Key ResponsibilitiesAnalyze and improve Procure to Pay and Order to...

IT Service Management Analyst (BSE)Riyadh VisionX – Customer Products / Full Time / On-siteAt VisionX, we cut through the noise. Since 2017, we've been on a mission to demolish business complexity with AI—no off-the-shelf solutions, just custom, agile systems designed for your unique challenges. Our innovative approach to problem-solving is what sets us...