Client Relations Specialist

2 weeks ago


Riyadh, Ar Riyāḑ, Saudi Arabia Cisco Systems Full time

Cisco Systems is seeking a talented Service Quality Manager to oversee the delivery of exceptional customer service. The ideal candidate will have strong communication and negotiation skills, product knowledge, and experience in waste management solutions and customer relationships.

Job Overview

The successful applicant will be responsible for managing customer relationships, resolving complaints, and expanding the customer base through strategic marketing campaigns.

This role involves delivering exceptional customer experiences, guiding members, managing projects, validating claims, and ensuring customer satisfaction with strong communication and multitasking skills.

The Service Quality Manager will also manage and optimize the customer relationship management system, build relationships, resolve queries, and provide training while ensuring software integrity.

Key Responsibilities:

  • Manage customer relationships and resolve complaints
  • Expand customer base through strategic marketing campaigns
  • Deliver exceptional customer experiences
  • Manage and optimize CRM system
  • Provide training and ensure software integrity


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