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Product Expert

2 months ago

Riyadh, Ar Riyāḑ, Saudi Arabia CHERY Full time
About the Role

As a Product Specialist at CHERY, you will play a crucial role in ensuring our customers have an exceptional experience with our vehicles.

Key Responsibilities
  • Product Knowledge: Maintain in-depth knowledge of our vehicle inventory, including features, specifications, pricing, and financing options.
  • Stay Informed: Stay up-to-date on new product releases, updates in the automotive industry, and competitor offerings.
  • Expert Advice: Provide expert advice on vehicle maintenance, warranties, and other after-sales services.
Test Drives
  • Arrange and Conduct: Arrange and conduct test drives, ensuring that customers understand the key features and performance of the vehicles they are interested in.
  • Seamless Experience: Offer a seamless and safe test-drive experience while highlighting the value and benefits of the product.
Opinion Collection and Conducting Surveys
  • Design and Conduct: Design and conduct customer surveys and opinion polls to gather feedback on products, services, and the overall buying experience.
  • Analyze and Report: Analyze survey results and report insights to the management team to improve product offerings and customer satisfaction.
  • Engage with Customers: Engage with customers post-sale to collect feedback on their experience and suggest areas for improvement.
  • Identify Trends: Use survey data to identify trends and customer preferences that can inform future marketing and sales strategies.
Sales Support
  • Assist the Sales Team: Assist the sales team by addressing customer inquiries about vehicle specifications, customizations, and availability.
  • Support Customers: Support customers through the decision-making process, answering questions, and resolving concerns to encourage vehicle purchases.
  • Collaborate with Departments: Collaborate with the sales and finance departments to provide accurate information on payment plans and financing options.