Payment Operations Strategist

5 days ago


Riyadh, Ar Riyāḑ, Saudi Arabia Hire Fellows Full time

Job Description:

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We're looking for a seasoned professional to join our team as a Commercial Operations Manager. In this role, you will be responsible for designing and optimizing key operational processes, supporting commercial strategies, and enhancing customer experience post-sale.

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Main Responsibilities:

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  • Design a seamless customer onboarding process for both inbound and outbound clients\
  • Setup and manage lead generation systems to ensure a steady pipeline of opportunities\
  • Oversee payment operations and settlement, ensuring efficiency, accuracy, and compliance\
  • Manage commercial partnerships, including payment gateways, to optimize efficiency and performance\
  • Refine sales materials for the inbound sales processes\
  • Support pricing strategy to simplify customer decision-making and improve conversion (particularly with inbound and SME sales)\
  • Support design and implementation of billing processes for smoother operations post sale\
  • Support design and implementation of customer success process to ensure best possible customer experience post sale\
  • Collaborate with cross-functional teams to ensure smooth implementation of commercial strategies and operational processes\


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