Payment Operations Strategist
5 days ago
Job Description:
\We're looking for a seasoned professional to join our team as a Commercial Operations Manager. In this role, you will be responsible for designing and optimizing key operational processes, supporting commercial strategies, and enhancing customer experience post-sale.
\Main Responsibilities:
\- \
- Design a seamless customer onboarding process for both inbound and outbound clients\
- Setup and manage lead generation systems to ensure a steady pipeline of opportunities\
- Oversee payment operations and settlement, ensuring efficiency, accuracy, and compliance\
- Manage commercial partnerships, including payment gateways, to optimize efficiency and performance\
- Refine sales materials for the inbound sales processes\
- Support pricing strategy to simplify customer decision-making and improve conversion (particularly with inbound and SME sales)\
- Support design and implementation of billing processes for smoother operations post sale\
- Support design and implementation of customer success process to ensure best possible customer experience post sale\
- Collaborate with cross-functional teams to ensure smooth implementation of commercial strategies and operational processes\
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