Senior Payment Operations Manager
3 days ago
Job Overview
SAB is seeking an experienced Senior Payment Operations Manager to lead our payment operations team. The successful candidate will be responsible for ensuring seamless payment processing, resolving customer complaints efficiently, and driving operational excellence.
Key Responsibilities:
- Manage the day-to-day payment operations, ensuring timely and accurate processing of payments.
- Develop and implement process improvements to increase efficiency and reduce manual touchpoints.
- Collaborate with cross-functional teams to resolve customer complaints and improve overall customer experience.
- Monitor and analyze payment trends, identifying opportunities for growth and optimization.
Requirements:
- Bachelor's degree in Business Administration or related field; Master's degree preferred.
- Minimum 8 years of experience in payment operations, with a focus on leadership and process improvement.
- Proficient in written and spoken English; Arabic language skills a plus.
- Prior experience in the banking sector, with knowledge of ISO 20022 standards.
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