Product Support Specialist

6 days ago


Riyadh, Ar Riyāḑ, Saudi Arabia Alaan Full time
Role Overview

The Product Operations Specialist plays a pivotal role in ensuring seamless interactions between our customers and the Alaan platform. As a key member of the team, you will be responsible for delivering exceptional customer experiences while driving business growth.

This position is ideal for individuals who possess excellent communication skills, a passion for problem-solving, and a willingness to learn and adapt in a fast-paced environment.

About You:
  • 3+ years of experience in a similar role at a prominent start-up
  • Background in Fintech or B2B SaaS is a plus
  • Strong written and verbal communication skills
  • Ability to build rapport with customers and colleagues alike
  • High level of organization and attention to detail
  • Able to work independently and as part of a team
  • Fluency in English
  • Citizenship of the Kingdom of Saudi Arabia

What We Offer:

  • Opportunity to contribute to building the Middle East's most beloved fintech brand from the ground up
  • Significant ownership and accountability in your role
  • Flexible hybrid culture with ample work-life balance
  • Competitive salary and equity
  • Exciting offsite events and additional perks


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