Business Operations Specialist

6 days ago


Riyadh, Ar Riyāḑ, Saudi Arabia Cigna Health and Life Insurance Company Full time

Deliver business success in the KSA market by coordinating between regulatory bodies and Cigna. Manage future changes as the point of contact for new requirements.

  • Gather requirements from stakeholders to translate into actionable solutions.
  • Provide detailed documents to guide development teams and ensure business needs are met.
  • Support development teams with project clarifications and ensure alignment between business and technical teams.
  • Collaborate with Quality Assurance (QA) teams to clarify requirements and support business testing efforts.
  • Act as a liaison for mega client onboarding changes, regulatory changes, and member addition/policy upload projects.
  • Serve as a link between business and development teams for pre-auth, claims, customer care, and regulatory projects.
  • Work with external project teams, including service providers and regulators, to deliver high-quality documents.
  • Ensure compliance with regulatory requirements and align business processes with client needs.
  • Experience with regulatory changes on regulated systems and services.
  • Expedite bug fixes during business testing by coordinating with development teams and reporting on critical issues.
  • Design clear and detailed business process flows to optimize operations, enhance system functionality, and guide cross-functional teams.
  • Knowledge in project management tools and methodologies, document drafting, system integration, and process optimization.
  • Update assigned projects promptly and accurately in the internal project management tool for middle and upper management.
  • Share regular status reports with stakeholders, highlighting progress, risks, and next steps.
  • Report business feedback to internal teams and propose actionable improvements to enhance project outcomes.
  • Report project progress to department leaders and IT management, providing updates on milestones, risks, and resolutions.
  • Support new joiners by providing guidance on systems, processes, and analysis activities.
  • Assist other business functions with proposed solutions and delivered services inquiries.
  • Deliver assigned projects within agreed timelines and meet quality standards.


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