Global Support Representative
3 days ago
We are seeking a highly motivated Key Responsibilities: Client Experience Specialist to join our team at Global Blue. As a Client Experience Specialist, you will play a critical role in delivering exceptional customer experiences and resolving customer inquiries in a timely and professional manner.
Your key responsibilities will include:
- Providing top-notch customer service through various communication channels such as phone, email, and chat.
- Responding to customer inquiries in a polite and professional manner, ensuring that all issues are resolved to the customer's satisfaction.
- Collaborating with internal teams to resolve complex customer issues.
- Documenting customer interactions and updating records accordingly.
- Maintaining up-to-date knowledge of products and services to provide accurate information to customers.
Required Skills and Qualifications:
To succeed in this role, you should have:
- A secondary education degree or university degree (Bc/MA).
- Fluent knowledge of English (intermediate / upper-intermediate, both written and spoken).
- Fluent knowledge of a second foreign language (upper-intermediate, both written and spoken).
- PC literate with experience using MS Office.
- Excellent communication and interpersonal skills.
Benefits:
We offer a competitive compensation package including a salary range, benefits, and opportunities for career growth and development.
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