Global Support Representative

3 days ago


Riyadh, Ar Riyāḑ, Saudi Arabia Global Blue Full time
About the Role:

We are seeking a highly motivated Key Responsibilities: Client Experience Specialist to join our team at Global Blue. As a Client Experience Specialist, you will play a critical role in delivering exceptional customer experiences and resolving customer inquiries in a timely and professional manner.

Your key responsibilities will include:
  1. Providing top-notch customer service through various communication channels such as phone, email, and chat.
  2. Responding to customer inquiries in a polite and professional manner, ensuring that all issues are resolved to the customer's satisfaction.
  3. Collaborating with internal teams to resolve complex customer issues.
  4. Documenting customer interactions and updating records accordingly.
  5. Maintaining up-to-date knowledge of products and services to provide accurate information to customers.

Required Skills and Qualifications:

To succeed in this role, you should have:
  • A secondary education degree or university degree (Bc/MA).
  • Fluent knowledge of English (intermediate / upper-intermediate, both written and spoken).
  • Fluent knowledge of a second foreign language (upper-intermediate, both written and spoken).
  • PC literate with experience using MS Office.
  • Excellent communication and interpersonal skills.

Benefits:

We offer a competitive compensation package including a salary range, benefits, and opportunities for career growth and development.

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