IT Service Delivery Manager
3 days ago
About VisionX
We are a cutting-edge technology company dedicated to revolutionizing the way businesses approach complexity with AI. Founded in 2017, our mission is to provide custom, agile systems that address unique challenges.
Our team of industry experts works closely with world-leading brands and Fortune 1000 companies, leveraging expertise in computer vision, 3D modeling, AR, VR, decision sciences, and IoT. We focus on setting trends and fast-tracking AI journeys with tailored strategies and pre-trained AI assets.
VisionX has received recognition among Fast Company's Top 10 Most Innovative Companies of 2020 and Microsoft. Our solutions drive tangible growth, redefining what's possible. Key highlights include:
Your Role:
You will ensure high-quality IT service delivery meeting customer expectations by designing and executing customer satisfaction surveys. You will monitor IT operation services' performance against established SLAs and KPIs, identifying gaps and areas for enhancement using monitoring tools and analytics platforms. Developing and refining KPIs and metrics is also crucial, mapping service dependencies to derive comprehensive performance oversight.
Requirements:
- Proven experience in IT service management and service level management.
- Strong understanding of ITIL framework and best practices.
- Experience in designing and conducting customer satisfaction surveys.
- Proficiency in using service management tools and performance monitoring platforms.
- Knowledge of KPI development and performance reporting.
- Excellent analytical and problem-solving skills.
- Strong communication, interpersonal, and stakeholder management skills.
- Ability to work collaboratively across teams and influence change.
Key Skills:
- Strong analytical skills and ability to interpret data.
- Proactive and results-oriented approach.
- Excellent organizational and time management skills.
- Ability to think strategically and translate business needs into actionable improvements.
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