AWS Enterprise Support Specialist
1 week ago
", "p": "As a Technical Account Manager at Amazon, you will be responsible for driving revenue, adoption, and growth from large and fast-growing small- and mid-market accounts to enterprise-level customers, including public sector.
", "ul": ["Champion and advocate for Enterprise Support customers
", "Be excited about cross-team and cross-org collaboration
", "Make recommendations on how new AWS offerings fit in the company strategy and architecture
", "Complete analysis and present periodic reviews of operational performance to customer
", "Provide deep reviews of service disruptions, metrics, detailed prelaunch planning
", "Participate in customer requested meetings (onsite or remote)
", "Have access and know how to use all key customer resolution tools across all service groups to facilitate rapid resolution of customer concerns
", "Work with some of the leading technologists around the world
", "Work directly with Amazon Web Service engineers to ensure that customer issues are resolved as expediently as possible
", "Act as incident manager for complex or large impact incidents
"]}, "h3": "Requirements
", "p": "Bilingual in Mandarin and English.
", "ul": ["5+ years of technical support/Solution Architect/Professional services/Devops/Software Engineering or consulting experience
", "Demonstrated expertise in one or two of these areas:
", "Systems administration (Linux and/or Windows)
", "Networking (DNS, IPsec, BGP, VPN, Load Balancing)
", "Programming/scripting (Java, Perl, Ruby, C#, and/or PHP)
", "Hands-on experience with container technologies such as Docker, Kubernetes and be familiar with Kubernetes ecosystem
", "Experience configuring, running, and maintaining databases, such as MySQL/PostgresSQL/Oracle
", "Experience in Blockchain/Web3 technology, and experience architecture, developing Apps or solutions for Blockchain/Web3
"]}, "h3": "Preferred Qualifications
", "p": "Experience in AWS Services.
", "ul": ["Deployment experience for CICD pipeline based on Kubernetes, large scale Kubernetes operation
", "Proficiency in Database operation, such as minimum downtime upgrade, performance fine tuning
", "Cybersecurity operation experience, specifically in FinTech/Web3
", "Experience in a relationship management role in a large enterprise environment
", "Solid understanding of technology budget management
", "Computer Science or Math background highly desired; working knowledge of software development practices and technologies highly desired
", "Experience in a 24x7 operational services or support environment
"]}
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