Hotel Reservation Specialist

5 days ago


Jeddah, Makkah Province, Saudi Arabia Red Sea Global Hospitality Full time

Key Responsibilities

  • Anticipate guest needs and requirements, adopting a proactive service orientation to address needs before they are expressed.
  • Provides an exceptional call experience to all callers by being informed, efficient, and intuitive during the call process.
  • Possess a sales-oriented attitude, maximizing sales, occupancy, and room rates as well as upselling all aspects of the hotel.
  • Knows the selling status, rates, and benefits of all packages plans and determines room rates based on the selling tactics of the hotel.
  • Input and update reservations from all booking channels, ensuring that all relevant information is included in the booking and that any special requests or requirements are communicated to relevant departments.
  • Handles daily correspondence and responds to inquiries in a timely manner.
  • Keeps up to date with hotel facilities and amenities, ensuring the hotel benefits are communicated to the guest at the time of reservation.
  • Processes cancellations and modifications and promptly relays this information to the Front office when needed.


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