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Hotel Operations Manager

1 week ago

Jeddah, Makkah Province, Saudi Arabia RAFFLES Full time
Job Description:

We are seeking an experienced Reservation Manager to join our team at Raffles in Jeddah, Saudi Arabia. As a key member of our hospitality management team, you will be responsible for overseeing all reservation activities, maximizing revenue, and ensuring high occupancy rates while delivering exceptional customer service.

Key Responsibilities:
  • Lead and Supervise: The reservations team, providing training, support, and guidance to ensure consistent, high-quality service
  • Revenue Optimization: Develop and implement strategies to optimize occupancy rates and revenue generation
  • Policies and Procedures: Collaborate with other departments to create and manage reservation policies and procedures
  • Market Analysis: Analyze market trends and competitor activities to inform pricing and promotional strategies
  • System Management: Manage and maintain the property's reservation system, ensuring accuracy and efficiency
  • Customer Service: Handle complex reservation inquiries and resolve customer issues promptly and professionally
  • Reporting: Generate regular reports on occupancy, revenue, and other key performance indicators
Qualifications and Requirements:
  • Leadership Experience: Proven experience of 5+ years in a leadership role within hotel reservations or a similar hospitality setting
  • Educational Background: Bachelor's degree in Hospitality Management, Tourism, or a related field; Master's degree preferred
  • Technical Skills: Strong proficiency in reservation management systems (e.g., Opera, Amadeus) and revenue management principles
  • Soft Skills: Excellent analytical and problem-solving skills, with a data-driven approach to decision-making; outstanding communication and interpersonal skills, with the ability to lead and motivate a team