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Coatings Technical Support Professional

7 days ago

Jeddah, Makkah Province, Saudi Arabia Sigma Paints Full time
Job Requirements

We are seeking an experienced Technical Service Specialist to join our team at Sigma Paints. The ideal candidate will possess a strong background in chemistry or chemical engineering and have a minimum of 2 years of experience in a technical service role.

The successful candidate will have excellent communication skills, be able to work independently, and have a strong attention to detail. They will also be responsible for ensuring seamless operations by providing expert technical support to customers.

Main Responsibilities
  1. Customer Support: Provide timely and effective resolution to customer complaints and service-related concerns.
  2. Operational Compliance: Ensure all processes meet regulatory and internal quality standards.
  3. Fault Diagnosis: Identify and resolve paint application and coating performance issues.
  4. Product Testing & Adjustments: Conduct on-site tests and make necessary product adjustments.
  5. Inventory & Demand Planning: Monitor product usage trends and assist in supply forecasting.
  6. Training & Knowledge Sharing: Provide technical training to customers on coating applications.
  7. Process Optimization: Support continuous improvement initiatives to enhance efficiency.
  8. Data Management: Maintain accurate records, reports, and customer data for business development.