IT Service Operations Manager

4 days ago


Riyadh, Ar Riyāḑ, Saudi Arabia Rawaj HCM Jobs Full time

We are seeking a proactive and detail-oriented IT Services Supervisor to lead our team in delivering seamless IT service delivery. As the IT Services Supervisor, you will play a key role in ensuring that service requests are acknowledged and resolved within specified timeframes.

You will be responsible for developing and optimizing workflows to enhance the efficiency of incident and problem resolution, driving continuous improvement in IT service delivery by identifying opportunities to streamline processes and foster collaboration.

Key Accountabilities
  • Ensure service requests are acknowledged and resolved within specified timeframes, leveraging technical expertise to align with business objectives.
  • Develop and optimize workflows to enhance the efficiency of incident and problem resolution.
  • Drive continuous improvement in IT service delivery by identifying opportunities to streamline processes and foster collaboration.
  • Monitor and report on operational performance, ensuring adherence to SLAs and service commitments.


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