Service Operations Manager

4 days ago


Riyadh, Ar Riyāḑ, Saudi Arabia HelloApp Full time

At HelloApp, we are seeking a highly organized and detail-oriented Service Operations Manager to join our team. As a key member of our Service Operations department, you will play a crucial role in ensuring the smooth onboarding of service providers, managing data entry tasks, and resolving adjustment tickets efficiently.

The ideal candidate will possess excellent problem-solving skills, strong communication abilities, and the capacity to work under pressure. Experience in a back office or administrative support role is advantageous, but not necessary. We offer a dynamic and supportive work environment, where you can grow and develop your skills.

Key Responsibilities:

  • Assist in the onboarding process for service providers, including gathering and verifying necessary documentation.
  • Perform data entry tasks accurately and efficiently to support operational processes.
  • Handle and resolve adjustment tickets promptly, ensuring all issues are documented and communicated to the relevant teams.
  • Support the Back Office Team Leader in monitoring and reporting on the performance of service providers.
  • Collaborate with other team members to identify and implement process improvements to enhance service delivery and operational efficiency.

Qualifications:

  • Strong organizational and data entry skills with a focus on accuracy and attention to detail.
  • Good problem-solving abilities and capacity to work under pressure.
  • Effective communication skills and the ability to work as part of a team.


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