Guest Experience Coordinator

2 weeks ago


Jeddah, Makkah Province, Saudi Arabia Shangri-La Group Full time

As a key member of the Shangri-La Jeddah team, the Reservation Agent plays a vital role in providing exceptional customer experiences. With a focus on optimizing booking opportunities and promoting customer satisfaction, this role is ideal for individuals who thrive in fast-paced environments.

About the Role
  • Maintain thorough knowledge of the hotel's room inventory, amenities, and services to accurately match guest needs with suitable options.
  • Develop and implement effective strategies to promote the hotel's public rate offers, highlighting the unique perceived value(s) of each offer.
  • Build strong relationships with bookers, providing them with comprehensive information about the hotel's facilities and services.
  • Stay up-to-date with changes or new developments in the hotel product to ensure accurate information is provided to guests.
  • Reflect the Shangri-La philosophy by delivering exceptional service, fostering a positive attitude, and maintaining team spirit.
  • Manage incoming reservation requests/correspondence, applying the ARI (Availability, Rates & Inventory) strategy to confirm or regret bookings.

Key Responsibilities

  • Work collaboratively with other departments to ensure seamless delivery of customer experiences.
  • Develop and maintain in-depth knowledge of the hotel's products and services.
  • Promote the hotel's public rate offers, focusing on the unique perceived value(s) of each offer.
  • Provide accurate and timely information to bookers, addressing their queries and concerns.
  • Contribute to the development and implementation of effective strategies to optimize booking opportunities.


  • Jeddah, Makkah Province, Saudi Arabia RAFFLES Full time

    We are seeking a Guest Experience Coordinator to join our team at Raffles. The successful candidate will be responsible for coordinating and delivering exceptional guest experiences throughout their stay.Responsibilities:Assist the front office team in delivering exceptional guest experiences.Coordinate with other departments to resolve guest complaints and...


  • Jeddah, Makkah Province, Saudi Arabia Cruise Saudi Full time

    Cruise Saudi Guest Experience Coordinator will be responsible for ensuring that all guests have a memorable and enjoyable experience on board. This role will work closely with the operations, food & beverage, and entertainment teams to customize guest experiences and provide exceptional service delivery.Key ResponsibilitiesCoordinate with operations, food &...


  • Jeddah, Makkah Province, Saudi Arabia Raffles Hotels & Resorts Full time

    ResponsibilitiesManage Room Inventory: Ensure optimal allocation and utilization of available rooms, maximizing occupancy rates and minimizing downtime.Coordinate with Departments: Work closely with housekeeping, maintenance, and front desk teams to maintain high-quality standards and ensure seamless guest experiences.Address Guest Requests: Handle guest...


  • Jeddah, Makkah Province, Saudi Arabia Rotana Hotels Full time

    Rotana Hotels is seeking a charismatic Guest Experience Ambassador to enhance the overall guest experience and drive loyalty. As a Marketing Executive, you will be responsible for developing and implementing guest-focused marketing initiatives, managing relationships with key stakeholders, and coordinating events.Your key responsibilities will...


  • Jeddah, Makkah Province, Saudi Arabia beBee Careers Full time

    Key ResponsibilitiesAs a Royal Service Agent, your primary responsibilities will include:Providing exceptional customer service to our guestsHandling guest inquiries and responding to telephone callsMaintaining accurate records of guest interactionsFOLLOWING DEPARTMENT POLICIES AND PROCEDURESYou will also be required to work well under pressure in a...


  • Jeddah, Makkah Province, Saudi Arabia Abroad Work Full time

    Paradise Resort is part of Abroad Work, a leading hospitality company that offers unique opportunities to work in Jeddah, Saudi Arabia.Our ResortFeaturing 220 rooms with serviced apartments, four restaurants, function areas, a spa, fitness facilities, a swimming pool, and a children's club.Role ResponsibilitiesProvide exceptional customer service by greeting...


  • Jeddah, Makkah Province, Saudi Arabia beBee Careers Full time

    About the Role:We are looking for a highly organized and customer-focused Front Desk Agent to join our team.In this role, you will be responsible for managing member interactions, processing accounts, and maintaining accurate records.Your key responsibilities will include:Providing exceptional customer serviceManaging member transactions and resolving...


  • Jeddah, Makkah Province, Saudi Arabia Raffles Hotels & Resorts Full time

    Our Commitment to ExcellenceWe embody the Raffles brand and company mindset through our Heartiest service culture, which prioritizes guest satisfaction and operational efficiency.Job DescriptionThis position requires a Room Coordinator to work closely with various departments to ensure smooth operations and exceptional guest experiences.Main...


  • Jeddah, Makkah Province, Saudi Arabia RAFFLES Full time

    RAFFLES seeks a Guest Services Coordinator to create a warm and inviting atmosphere for our guests.About the RoleThis is an exciting opportunity for a highly skilled and experienced individual to join our team in Jeddah, Saudi Arabia.Key DutiesGreeting guests and making them feel welcome.Managing reservations and seating arrangements to ensure maximum...


  • Jeddah, Makkah Province, Saudi Arabia RAFFLES Full time

    As a Luxury Service Director at Raffles, you will be responsible for leading a team of concierges in delivering exceptional service to our discerning guests. You will oversee the daily operations of the concierge desk and provide personalized recommendations and arrangements for guests.ResponsibilitiesLead a team of concierges in delivering exceptional...


  • Jeddah, Makkah Province, Saudi Arabia beBee Careers Full time

    About the Role:The Dining Experience Coordinator will be responsible for creating an exceptional dining experience for our guests. This includes greeting and welcoming guests, managing reservations and seating arrangements, and providing menus and information about daily specials or promotions.Coordinate with the kitchen and wait staff to ensure smooth...


  • Jeddah, Makkah Province, Saudi Arabia Raffles Hotels & Resorts Full time

    Exclusive Guest Experience Lead:We are seeking an exceptional individual to lead our concierge team at Raffles Hotels & Resorts. As the Exclusive Guest Experience Lead, you will be responsible for ensuring our guests receive unparalleled service and unforgettable experiences during their stay.About the Role:The ideal candidate will have a proven track record...


  • Jeddah, Makkah Province, Saudi Arabia COREcruitment Full time

    Are you a hospitality professional looking for a new challenge? Do you have a passion for delivering exceptional customer experiences? We are seeking a skilled Guest Relations Executive to join our team in supporting a leading hospitality group in KSA.In this role, you will be responsible for reviewing arrival lists, welcoming guests, attending to special...


  • Jeddah, Makkah Province, Saudi Arabia IBIS Full time

    About UsWe are a forward-thinking hospitality company that fosters team unity and excellence in service. Our mission is to deliver exceptional guest satisfaction through seamless operations and cohesive collaboration.

  • Zone Leader

    2 weeks ago


    Jeddah, Makkah Province, Saudi Arabia DIMENSIONS Full time

    Job Title: Zone Leader - Guest ExperienceAbout the Role:The Zone Leader - Guest Experience plays a crucial role in ensuring the exceptional delivery of services to our guests at DIMENSIONS. This position involves overseeing the crew, maintaining a high level of awareness of the surroundings, and taking proactive steps to address patron concerns. The ideal...


  • Jeddah, Makkah Province, Saudi Arabia RIXOS Full time

    Role Summary:">This position is responsible for creating and implementing engaging activities for children aged {AGE} at our resort.The ideal candidate will possess strong communication skills, creativity, and the ability to work with children of various ages and backgrounds.">About RIXOS:">We are a vibrant team seeking energetic and creative individuals to...


  • Jeddah, Makkah Province, Saudi Arabia RAFFLES Full time

    Job Summary:Raffles is seeking a results-driven Hospitality Services Director to join our team in Jeddah, Saudi Arabia. In this role, you will be responsible for overseeing all reservation activities, maximizing revenue, and ensuring high occupancy rates while delivering exceptional customer service.Main Responsibilities:Reservations and Revenue: Oversee all...


  • Jeddah, Makkah Province, Saudi Arabia COREcruitment Full time

    Job SummaryWe are seeking an experienced Guest Relations Executive to join our team at an ultra luxury resort in KSA. As a key member of the front of house team, you will be responsible for providing exceptional customer service and ensuring that all guests receive a warm and welcoming experience.The ideal candidate will have a proven track record of success...


  • Jeddah, Makkah Province, Saudi Arabia beBee Careers Full time

    Role Overview:The Central Services Agent is responsible for providing exceptional customer service to guests and internal teams. This role requires a high level of professionalism, attention to detail, and excellent communication skills.Duties and Responsibilities:Respond to guest calls and emails in a timely and professional mannerAssist with guest...


  • Jeddah, Makkah Province, Saudi Arabia beBee Careers Full time

    We offer a competitive salary and benefits package, as well as opportunities for career advancement. If you are a motivated and experienced Spa Treatment Manager looking for a new challenge, we encourage you to apply.About the RoleJob Summary: We are seeking a professional and decisive Spa Treatment Manager to lead a team of spa therapists.Responsibilities:...